TELUS

Business Analyst

• Drive innovative solutions and better business outcomes with your analytical acumen and creativity
• Lead the consolidation of all TELUS capital reporting and reconciliation of reporting systems
• Prepare variance analysis and commentary, including high level explanations for the Corporate FP&A reporting team
• Complete regular and ad-hoc monthly accounting entries
• Prepare Balance Sheet and other reconciliations along with supporting analysis
• Prepare quarterly Audit Committee and MD&A commentary, assist with the preparation of information to address internal and external auditor requests
• Support the creation and maintenance of capital projects, investment management structures and budget transfers
• Facilitate annual training sessions with our Capital Leadership Teams to help all business units better understand capitalization policies and accounting procedures
• Prepare annual update of the Corporate Standard Labour Rates (SLR)
• Manage the annual Capital Hierarchy update, and all activities related to Year End conversion of the Project System
• Coach and mentor our offshore team and Finance intern
• Identify, develop and implement process improvements through simplification and automation, to achieve greater efficiency and effectiveness
• Assist with ad-hoc reporting, system, and project requests as required

Senior Financial Analyst – Capital Management

Manager

• Design and lead the build-out of an agentic platform operating model — where AI agents (Claude, GitHub Copilot, and custom agents) are the primary interface between product teams and cloud infrastructure
• Replace manual ticketing workflows with agent-driven request handling: developers describe what they need in natural language or via CLI, and agents generate, validate, and apply the required Terraform or configuration changes
• Build agent workflows that guide product teams through infrastructure onboarding, access requests, environment bootstrapping, and compliance checks — without requiring Cloud Platform team intervention
• Establish GitHub as the operational backbone: issues, PRs, documentation, and agent interactions all flow through a GitHub-native model
• Instrument agents with awareness of platform standards, security guardrails, and organizational context — so they enforce policy automatically rather than escalating to humans
• Define and communicate the agentic roadmap to senior leadership, engineering teams, and product stakeholders
• Own the security posture of the cloud platform layer — ensuring identity, access, and network controls are implemented consistently and enforced through automation across GCP, AWS, and Azure
• Implement and maintain security guardrails at the organization and pipeline levels, ensuring all infrastructure provisioned through the platform meets baseline security and compliance requirements
• Lead IAM governance: role binding, access provisioning, key rotation, service account hygiene, and Workload Identity Federation — with a goal of automating these controls through agents and policy-as-code
• Partner with the Security team to ensure platform capabilities align with organizational security standards and support audit requirements (SOC 2, PIPEDA, HIPAA-aligned practices)
• Build security into the self-service golden paths — so that teams provisioning infrastructure through approved patterns inherit secure defaults automatically
• Treat security findings as engineering problems: prioritize remediation through code, automation, and agent enforcement rather than manual review cycles
• Design opinionated “golden path” frameworks using Terraform, Terragrunt, and GitHub Actions that standardize and secure infrastructure patterns across GCP, AWS, and Azure
• Build and maintain a centralized module marketplace and IaC library that teams and agents can consume confidently
• Ensure all self-service capabilities are agent-accessible — designed for both human and programmatic consumption from day one
• Establish clear support boundaries: teams using the golden path get full support; non-standard configurations are self-supported
• Ensure operational coverage across the multi-cloud estate: GCP, AWS, and Azure
• Lead incident management with a focus on durable remediation — every significant incident produces agent runbooks, automation, or documentation that prevents recurrence
• Drive down request volume through agentic self-service, not headcount scaling — treating high ticket volume as an engineering problem to be automated away
• Coordinate with the SRE and observability teams to ensure platform services meet reliability expectations and incidents are routed and resolved efficiently
• Build and maintain CI/CD pipelines and Infrastructure-as-Code to automate provisioning, configuration management, patching, and compliance enforcement
• Contribute to the golden image factory initiative — ensuring CIS-hardened, patched base images are available on-demand across all cloud platforms
• Champion a “security as code” mindset across the team — policy enforcement, compliance checks, and access controls are implemented in pipelines and agents, not spreadsheets
• Manage a blended team of platform engineers and cloud operations engineers, with a deliberate focus on growing agent-building, automation, and security engineering skills
• Hire for engineers who are energized by building AI-driven, security-first systems — not just operating existing ones
• Foster a learning culture — create space for the team to grow in agentic development, cloud security, certifications, and IaC alongside day-to-day responsibilities
• Help shape and evolve team ceremonies and ways of working and contributing to how the team structures its delivery cadence, retrospectives, and planning without being the sole driver of execution
• Partner with Product, Engineering, Security, and Architecture teams to align platform and agentic capabilities with organizational priorities
• Serve as the internal champion for agentic workflows — helping product and engineering teams understand how to interact with the platform through agents rather than manual processes
• Report on platform adoption, agent utilization, security posture, and toil-reduction progress to senior leadership

Manager, Cloud Platform

Product Specialist

• Own the Journey: Define and execute the product strategy for the professional installation experience—from initial activation through ongoing service and support.
• Identify opportunities to improve activation speed, customer experience, and operational efficiency
• Lead initiatives that improve business metrics including customer acquisition, customer lifetime value, churn reduction, and operational margin.
• Partner with teams across the organization to identify and execute on growth and profitability opportunities
• Make deliberate product decisions about bundling, features, pricing, and support that differentiate the service and drive customer value and loyalty
• Work with operations, marketing, systems, and hardware teams to align on requirements and execute initiatives.
• Use customer insights, operational data, and market intelligence to inform strategy and priorities. Measure the impact of initiatives and iterate based on results

L4 Product – Fibre Product Specialist

ServiceNow

• Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities
• Provide business & technical leadership and consulting on infrastructure and service management solutions
• Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes
• Build strong, trusted relationships with stakeholders across TELUS Business Solutions
• Guide business case development and provide input on roadmap priorities
• Mentor and collaborate with team members, supporting their growth and success
• Deliver clear and regular status updates, highlighting risks and mitigation plans

Senior Technical Product Manager – ServiceNow

• Oversee large-scale monthly, quarterly, and annual financial asset retirement processes across multiple business areas
• Prepare comprehensive year-over-year asset retirement analysis and commentary, and update quarterly Audit Committee presentation decks while addressing internal/external auditor requests
• Develop, implement or enhance asset retirement processes
• Prepare Balance Sheet and other reconciliations along with supporting analysis
• Complete regular and ad-hoc monthly accounting entries
• Support the clean-up of master data in the Asset Systems, including reconciliations and retirements, in preparation for migration to a new ERP system
• Identify, develop and implement process improvements through simplification and automation, to achieve greater efficiency and effectiveness
• Assist with ad-hoc reporting, system, and project requests as required

Senior Financial Analyst – Asset Management

Solutions Engineer

• Lead Client Engagements: Act as the main point of contact for pharmacy clients, understanding their business needs and regulatory requirements
• Optimize Kroll Utilization: Ensure clients fully leverage Kroll and other pharmacy management solutions by implementing best practices and innovative strategies
• Drive Service Excellence: Deliver outstanding service by deeply understanding and addressing client needs, fostering a positive and seamless customer experience
• Provide Strategic Insights: Gather and share valuable customer insights to inform continuous improvements in our solutions
• Innovate and Implement: Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
• Empower Pharmacy Teams: Provide advanced support to help pharmacists and their teams maximize efficiency in their daily workflows
• Collaborate Cross-Functionally: Work with internal teams, including Product, Support, and Sales, to drive our shared vision and deliver impactful results

Bilingual Client Service Manager II – Pharmacy Solutions

Assistant

• Answer incoming calls from claimants and employees to assist with leave of absence applications, short-term disability reporting, and claim status inquiries.
• Work in a fast-paced environment where you'll juggle multiple tasks—answering calls, processing documents, and updating case notes—while maintaining accuracy and meeting tight timeframes.
• Process incoming documents and reviews FMLA and STD documents received to determine if all necessary information has been provided to proceed with claim assignment/processing.
• Inform claimants of documentation required to process claims, required timeframes, and claims status either by phone, written correspondence, and/or claims system when inquiry is received.
• Update claim notes with appropriate claim and certification information.
• Assist Case Managers and Nurse Consultants as needed.
• Follow all processes as laid out in the Standard Operating Procedures (SOPs), and/or as detailed in training/meetings.
• Other projects and tasks as assigned.

Disability Assistant

Customer Success Manager

• Managing a specific block of clients and driving growth within the customer base
• Developing and maintaining long-term relationships by providing excellent customer service
• Negotiating/renewing existing client contracts
• Responsible for program governance and issuance of reports to clients
• Managing the renewal process with internal teams
• Act as a liaison with internal departments to resolve client issues

Customer Success Associate

Program Manager

• Build and run the governance and program infrastructure for TELUS Health’s product portfolio
• Design and run the Product Council as a governance and alignment forum
• Set agendas, coordinate inputs, document decisions, and track actions
• Ensure consistent, structured updates from all product teams
• Maintain clarity on decision rights, ownership, and escalation paths
• Create and maintain enterprise‑level portfolio visibility, including a global inventory of products and services
• Coordinate structured product reviews with Product Experts
• Maintain the cross‑portfolio launch and release calendar
• Act as a central coordination point across Product, Marketing, Commercial, CSM, and Regions

Portfolio Program Manager

Sales

• Lead US sales team to achieve Health & Welfare and Defined Benefit market targets.
• Develop and execute a US sales plan and strategy via TELUS Premier Sales Organization process.
• Engage in business development, client pursuits, RFPs, and finalist presentations.
• Recruit, select, and onboard staff, adjusting plans to meet targets if necessary.
• Interact with search consultants to maintain Top Tier provider status and secure RFPs.
• Project and forecast new business revenue annually and quarterly.
• Track and report sales team metrics, collaborating with marketing and channel development for lead generation.
• Monitor competition and industry trends to maintain market understanding.
• Network with potential clients, search consultants, and participate in industry events.
• Conduct regular team meetings to review performance and ensure adherence to Premier Sales Organization processes, leading in alignment with company culture and values.

Sales Leader – Retirement & Benefit Solutions

QA Engineer

• Execute testing strategies, collaborate with cross-functional teams, and ensure successful implementation of our comprehensive solution
• Develop comprehensive test scenarios, mentor junior QA resources, and serve as a reliable point of contact for quality-related decisions
• Continue to support the integrated administration solution delivered at go live as you transition to our Ongoing Services team in a client-facing role responsible to support our enterprise SaaS solutions
• Work closely with our client leads to proactively ensure we deliver quality service and optimal solutions to support our client’s business operations needs

Senior QA Analyst, Support Business Analyst

Evaluator

• Looking for freelance Geo Data Evaluators to improve digital maps content and quality
• Work up to 10-30 hours per week depending on task availability
• Project involves a variety of task types
• Work is paid per hour based on the volumes of tasks completed

Geo Data Evaluator

• You will lead a sales team using a consultative approach aligned with the guiding principles of our commercial organization
• Through supportive, structured coaching, you will help your team optimize cross-selling strategies by asking relevant questions and relying on active listening to identify clients’ real needs and opportunities to create value
• You will develop balanced commercial plans that combine short-term wins with sustainable growth across TELUS’s full range of products and services
• By leveraging data and AI tools, you will refine the commercial strategy, cultivate trust-based partnerships, and hold candid conversations about performance and development while addressing challenges with empathy and accountability

Director of Sales – Partner Solutions

Sales Engineer

• Connect customers with industry-leading technology solutions, such as AI, network connectivity and cybersecurity
• Drive end-to-end sales success, leading customer discovery, creating comprehensive technology roadmaps and contributing to deal closure
• Develop relationships at all levels within customers' organizations and challenge client technical teams constructively to align solutions with business needs
• Play a crucial role in pre-sales architecture, enabling customers to prioritize initiatives
• Leverage TELUS' wide range of technology solutions and thought leadership to present a holistic view of how technology can integrate and enable customers' strategic initiatives

Senior Customer Solutions Architect – Technical Sales, Mid Market

Pricing Analyst

• Own the execution of pricing tactics and promotional programs, collaborating closely and providing support to set strategic direction with senior members of the team and leaders to deliver relevant, competitive, and creative rate offer solutions to market
• Analyze performance data and KPIs for assigned programs, identifying areas for optimization and providing clear reporting on results, variances, and learnings to support continuous improvement
• Partner with cross-functional teams (Marketing, Digital, Channel/Sales, Finance, Product) to ensure seamless launch and performance of pricing offers and campaigns
• Support the development and maintenance of offer portfolios, creating briefs, positioning, and implementation guides for sales channels and marketing teams
• Monitor competitive landscape changes and provide tactical recommendations to the team on pricing and offer positioning
• Manage promotional calendars and coordinate timelines across channels to optimize market impact and operational efficiency
• Conduct post-campaign analysis and gather insights to inform future tactical decisions and strategy refinements