TELUS

Strategy

• Define and own the long-term strategic roadmap for Always-on Awareness and Service communications across all channels (email, MMS/RCS, push, etc.).
• Ensure these critical touchpoints deliver a frictionless customer experience while driving business value.
• Lead process optimization initiatives to eliminate silos and streamline campaign execution.
• Build, refine, and enable advanced targeting frameworks to ensure all customer interaction solutions are highly personalized, accurate, and scalable.
• Champion the integration of advanced marketing automation to scale 1:1 communications.
• Identify and advocate for opportunities to leverage AI for process optimization, effective journey mapping, and operational efficiencies.
• Act as the strategic 'engagement backbone,' ensuring all targeting and retargeting tactics adapt dynamically to customer behavior.
• Partner with senior leaders across Marketing, Channels, Product, Engineering, and Operations.
• Influence prioritization, secure buy-in for automation and process shifts, and ensure 1:1 communications are effectively applied across priority business initiatives.
• Lead, mentor, and inspire team members and broader cross-functional pods/squads.
• Cultivate a high-performance culture focused on strategic thinking, continuous process improvement, and agility.
• Champion a test-and-learn culture by designing A/B testing frameworks, monitoring campaign ROI, and utilizing closed-loop measurement to continuously optimize journeys and deprioritize low-value activities.

Senior Strategy Manager

Customer Success Manager

• Retaining, growing and managing TELUS Health's large account portfolios
• Demonstrating a consultative client approach
• Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues
• Maintaining the highest level of client loyalty
• Analyzing and interpreting reporting to recommend solutions
• Assisting with issue escalations and solution planning
• Managing the account profitability
• Alignment with Senior Leadership teams as required
• Participating in proposal development and presentations
• Negotiating contracts and closing agreements
• Assisting client with marketing of the program

Senior Customer Success Manager

• Serve as the primary point of contact for all assigned mid-market accounts
• Develop and nurture long-term strategic relationships with key stakeholders and decision-makers
• Conduct regular client touchpoints, annual planning sessions, and business review meetings
• Respond to client inquiries in a timely, strategic manner while identifying growth opportunities
• Drive upsell of additional services including onsite counselling, critical incident management, assessments, flu vaccination, health checks and more
• Identify and pursue service expansion opportunities within existing accounts
• Manage contract renewals in collaboration with internal teams
• Negotiate contract terms to ensure mutually beneficial outcomes
• Prepare and issue regular utilisation reports, outcome summaries, and trend analyses
• Coordinate manager and employee orientations via phone or webinar
• Maintain accurate, up-to-date records in the CRM system
• Utilise CRM data to track interactions, opportunities, and account health metrics
• Ensure compliance with contractual obligations and service delivery standards

Implementation Specialist

• Lead end-to-end implementation projects from initiation through client launch and post-launch follow-up
• Develop detailed implementation plans, timelines, and launch schedules in collaboration with clients and internal teams
• Manage complex, multi-stakeholder projects across multiple geographies including APAC and global markets
• Identify risks early and implement effective mitigation strategies to keep projects on track
• Act as a lead consultant and trusted advisor to Sales, Customer Success Managers, and clients
• Facilitate client and manager orientations using in-person, webinar, or alternative delivery formats
• Collaborate with Onboarding, Communications, and other internal teams to ensure smooth platform setup and launch readiness
• Share knowledge, support best practice development, and contribute to continuous improvement across the team
• Maintain strong understanding of TELUS Health processes, systems, platform capabilities, and client requirements
• Support special projects and ad hoc tasks as required

Implementation Manager

• Build and maintain trusted advisor relationships with clients at all organizational levels, to drive long-term loyalty and partnership
• Conduct ongoing business reviews that measure client success and develop strategic plans to achieve client goals, including engagement optimization and solution performance monitoring
• Drive client engagement with TELUS Health EFAP and well-being solutions through innovative communication programs focused on user adoption and sustained usage
• Facilitate strategy sessions and solution optimization workshops to help clients maximize the value of their investment and identify expansion opportunities
• Collaborate with internal teams to gather client feedback, resolve issues, and advocate for product and operational improvements that enhance the overall customer experience
• Connect clients to the broader TELUS Health community through events, peer networking, and best practice sharing to amplify their success and build advocacy
• Manage the renewal process, coordinate contracting for additional services, and identify expansion opportunities to drive revenue growth

QA Engineer

• Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to gain clear understanding of testing scope
• Analyze technical documents to identify high-level test scenarios and develop comprehensive test cases
• Apply structured testing techniques to create positive and negative test cases with expected results and test data
• Maintain and update test suites based on new or changed functionalities
• Prioritize and execute manual test scripts with precision and attention to detail
• Report defects, follow up on resolution within established timeframes, and perform retesting
• Work closely with QA Leads to report testing progress and raise flags on potential risks to deadlines or quality
• Support and peer-review tasks of other QA resources, particularly those with less experience
• Provide client support and training when required
• Deliver all QA-related tasks according to defined standards and procedures in a timely manner
• Collaborate with cross-functional teams in Agile ceremonies on stable, long-term projects that impact healthcare technology

Bilingual Software Quality Assurance Analyst

• Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to define testing scope
• Analyze technical documents to identify test scenarios and develop positive and negative test cases
• Build and maintain test suite based on newly added or changes in existing functionalities
• Prioritize and execute test execution based on assigned priorities
• Participate in test strategy and test plan definition
• Report testing progress to QA Leads and escalate risks affecting deadlines or quality

Senior Bilingual Software Quality Assurance Analyst, Pension Workflow

Account Executive

• Act as a business developer to generate new sales opportunities
• Develop and execute a comprehensive sales plan and strategy
• Actively participate in client pursuits, RFP submissions, and finalist presentations
• Identify staffing and tools needed to support your sales plan
• Meet accountable, measurable sales targets established jointly with management

Account Executive – Defined Contribution Retirement Solutions

Customer Support

• Provide technical customer support for health-related inquiries
• Resolve customer issues through various channels
• Collaborate with team members to improve service delivery
• Guide users in utilizing health technology solutions

Technical Customer Service Agent I

Operations

• Établir les critères de réussite pour les nouveaux contrats et les transactions importantes
• Soutenir l’équipe des ventes de TELUS Solutions Partenaires dans ses initiatives de croissance du chiffre d’affaires et d’acquisition au sein des comptes assignés
• Cerner et mettre en œuvre des améliorations de processus et des occasions d’automatisation
• Gérer le cycle de vie des contrats
• Interpréter les contrats des clients afin de bien cerner les prestations attendues

Spécialiste en opérations de ventes d'affaires – Solutions Partenaires

Community Manager

• Develop and govern a unified, proactive approach to community, municipal and government relations across all Western TELUS fibre build markets
• Manage engagement across political, senior administrative, and operational levels of government in Western Canada
• Oversee permit acquisition processes with municipal and utility stakeholders, track regulatory changes impacting build timelines
• Serve as the key interlock between municipal engagement activities and the broader Fibre Community Enablement team
• Maintain a regional stakeholder map of political decision-makers, monitor election cycles and policy changes

Senior Strategy Manager – Fibre Community Engagement

Bilingual

• Develop and govern a unified, proactive approach to municipal and government relations across all Quebec TELUS fibre build markets
• Manage engagement across political, senior administrative, and operational levels of government in Eastern Canada
• Lead municipal engagement for the Eastern Canada fibre build pipeline
• Oversee permit acquisition processes with municipal and utility stakeholders, track regulatory changes impacting build timelines, and proactively resolve permitting risks
• Serve as the key interlock between municipal engagement activities and the broader Fibre Community Enablement team
• Maintain a regional stakeholder map of political decision-makers, monitor election cycles and policy changes, and produce detailed briefing packages

Bilingual Senior Strategy Manager – Fibre Municipal Engagement

People Operations

• Lead and optimize end-to-end People & Culture operations, utilizing SAP and Workday systems
• Oversee a large team of operations professionals in the HR, Payroll and Benefits areas of expertise, while fostering a culture of service excellence and continuous improvement
• Ensure accurate, timely, and compliant payroll services for team members including all related government reporting (this also includes managing complex scenarios in equity, executive compensation and benefits)
• Lead the AskP&C team member support function, ensuring exceptional service delivery for team members where timely, accurate information is provided via a variety of intake channels
• Develop and monitor operational metrics, SLAs, and KPIs to measure effectiveness, identify trends, and drive data-informed decision-making
• Partner with cross-functional teams including Pension & Benefits, Compensation, Talent Acquisition, Learning & Development, Systems, Analytics and Business Partners to ensure seamless operational support
• Ensure compliance with employment legislation, privacy laws, employee tax regulations, and internal and external audit requirements, across operational processes
• Lead vendor management for payroll providers, HRIS platforms, and service delivery partners, ensuring optimal performance and value
• Design and implement process improvements, automation initiatives, and self-service capabilities to enhance efficiency of the team, including laser focus on leader and team member experience
• Lead change management initiatives for system implementations, process transformations, and organizational transitions that impact team members
• Develop business continuity and disaster recovery plans for critical P&C operations systems and processes
• Provide strategic insights and reporting to senior leadership on operational performance, risks, and opportunities

Director – People & Culture Operations, Global

Manager

• Build and mentor a high-performing engineering team across DevOps, data engineering, data quality, and QA disciplines—hiring talent, developing capabilities, and fostering a culture of ownership and technical excellence
• Define the technical vision and platform architecture in partnership with the Sr Program Manager and stakeholders, making key technical decisions that balance speed, quality, and maintainability
• Own platform reliability and operations—ensuring Universal Inventory is always available, performant, and secure through monitoring, incident response, and continuous improvement practices
• Lead the migration of data from legacy inventory systems (Netcracker, Circuit Vision, etc.) into the new platform, managing complexity, dependencies, and data integrity risks
• Establish data quality standards and governance frameworks in partnership with your data quality engineers, ensuring inventory accuracy and completeness across the platform
• Design and implement network device data models (RAN, core, access, inventory hierarchies) that serve as the foundation for downstream AI/ML and automation initiatives
• Collaborate across organizational boundaries with the CIO, network operations, automation teams, and AI/ML teams to understand their needs and ensure the platform delivers value
• Drive continuous improvement by building feedback loops, measuring platform performance and data quality metrics, and iterating on processes and capabilities

Manager – Technology Strategy – Network Automation

• Provide technical customer support
• Collaborate with internal teams
• Maintain customer satisfaction through effective communication