Data Entry

• Coordinates Sales programs and acts as a liaison between Sales and other departments.
• Performs basic clerical and statistical reporting for Sales on a daily basis. Provides detailed reports to the sales force on ranking, and monitors rankings on a monthly basis.
• Heavy data entry. Must be proficient on various systems and accurate.
• Reviews system changes and preparation of mail campaigns and endorsement agreements for National Account Programs.
• Processes sales rep’s paperwork. Does various functions for the sales reps.
• Taking sales rep’s calls to assist them. May need to call a customer for clarification or more information in order to process paperwork.

Sales Coordinator, Data Entry Clerk

Director

• Grow and manage the Planning team (5-7 resources – both employee and 3rd party/services). Direct reports include Planning Sr. Manager and Vendor Management Program Manager.
• Partner with business and digital teams to coordinate, define and evolve the multi-year roadmap
• Develop and deliver clear, compelling narratives for Digital and Business executives on actionable investment portfolio including sequencing, trade-offs, and dependencies
• Support discussion and transparent decision-making and trade-offs at cross enterprise leadership levels
• Continuously mature to disciplined portfolio governance model, including:
• Investment intake and prioritization
• Stage gates and funding approvals
• Ongoing portfolio reviews and rebalancing
• Drive process rigor and standardization across digital planning, funding, and execution aligned with enterprise level investment processes
• Partner with key project managers across the organization to drive visibility and tracking progress on project delivery
• Partner with Finance to support planning & budgeting cycles (annual, quarterly, long-range)
• Partner with Finance to institutionalize project economics frameworks across the portfolio. Track and report on value realization vs. plan, spend giveback, identifying gaps and driving corrective actions
• Partner with Finance to help drive financial insights for digital leadership on total investments (projects + core) including - current variance budget, forward-looking forecast.
• Identify and lead cost optimization and productivity initiatives tied to strategic priorities
• Partner with Finance to drive financial discipline and accountability across the Digital organization
• Support development of a holistic view of Digital vendor landscape, including spend, contracts, roles, and performance.
• Partner with Finance and Supply Chain to enable cost optimization across vendor engagements
• Drive visibility and proactively enable optimization opportunities across technology spend including AI.
• Implement performance governance to ensure vendors deliver expected value and outcomes
• Partner with digital leadership and value streams to implement scalable processes for vendor engagement across the lifecycle

Director, Digital Planning

Business Development Rep

• Responsible for business development activities including identifying new market opportunities for products, services and technologies.
• Researches competitive markets and identifies new opportunities and creates appropriate business plans.
• Monitors organization's market share and competition.
• Develops and executes business plan related to prospecting and closing sales to achieve budgeted revenue growth goals and drive internal value to the organization.
• Works closely with WM internal constituents to cultivate existing accounts and initiate new account implementations.
• Effectively manages prospects by developing sound marketing plans and maintaining key information in the prospect database.
• Maintains sales pipeline to achieve goals for new sales.
• Matches services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities.
• Identifies partner suppliers and maintains a database of potential projects based on competitive market analysis.
• Interfaces with WM business segment partners to resolve unique customer issues.
• Performs feasibility studies to evaluate current and potential infrastructure, competitive pricing, permitting and operational conditions.
• Performs market analysis and provides recommendations on strategy.
• Establishes network of contacts in the industry to identify potential projects.
• Prepares proposals to third parties and follows through with contract negotiations.
• Maintains current knowledge of external market trends, current sustainability topics & issues, internal sale strategies and operational capabilities.
• Develops and delivers effective customized sales presentations and proposals and supports on-going marketing efforts for existing and proposed projects.
• Solicits grant funding from partners and other sources. Reviews potential grants and oversees grant approval and execution process.
• Promotes outreach activities to partners at trade shows and conferences.

Business Development Manager

Heavy Equipment Operator

• Operates heavy equipment in compliance with the company operating safety policies and procedures.
• Conducts routine equipment inspections and preventative maintenance on equipment; maintains accurate records.
• Moves and positions raw materials and finished components with use of material moving equipment.
• Follow appropriate standard operating procedures as per guidelines for operating and maintaining vehicle.
• Performs other duties as assigned.

Account Executive

• Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention.
• Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio.
• Proactively conducts outbound customer outreach calls weekly.
• Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
• Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
• Formulates strategies to retain customers where revenue may be decreasing.
• Handles and resolves all issues and concerns in a timely manner.
• Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
• Participates in all sales and other training provided by WMHS.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
• Maintains a responsible approach to all security and safety matters related to WMHS operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and WMHS.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serve as a Helpful Expert in exceeding customer expectations on a regular basis.
• Partner with the Service Manager on retention, customer issues and concerns
• Debrief on any service issues with SM, Operations Manager, and CSRs, as required
• Perform other duties and responsibilities, as assigned.

Account Executive, Healthcare

Analyst

• Identify, evaluate, and engage third‑party CNG fleets suitable for dispensing WM RNG.
• Build and manage a pipeline of external fleet partners, including private haulers, logistics operators, municipal fleets, and regional transportation companies.
• Structure commercial agreements for RNG dispensing and environmental attribute monetization.
• Align deal terms with WM’s commodity exposure goals and commercial strategy.
• Lead negotiations with external fleet operators, fuel retailers, and infrastructure partners.
• Drive mutually beneficial outcomes while protecting WM’s commercial, regulatory, and operational interests.
• Coordinate with Fleet, Compliance, Finance, and Operations teams to ensure commercial structures meet policy, risk, and operational requirements.
• Monitor regulatory developments affecting RNG dispensing and environmental attributes.
• Provide timely insights on market trends, pricing dynamics, and emerging compliance/voluntary program opportunities.
• Assess long‑term market positioning and short‑term tactical opportunities.
• Identify data gaps and improvements related to fleet consumption, RNG production, and commodity optimization.
• Deliver independent analysis of macro and micro market trends, competitor activity, and new monetization pathways.
• Investigate emerging renewable fuel programs, fleet technologies, and infrastructure models to enhance commercial value and reduce risk.
• Provide subject‑matter support to internal teams on RNG dispensing, environmental attributes, and fleet‑related commercial activities.

RNG Origination Analyst

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.
• Initiate business-to-business sales relationships.
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.
• Establish and maintain a high level of customer satisfaction.
• Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.
• Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.
• Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.
• Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.
• Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.

Senior Account Executive – Eastern ND/Western MN

Customer Support

• Handles incoming calls, emails, inquiries and transactions from various segments
• Resolves customer escalated issues quickly and efficiently
• Provides customer proactive service and education regarding service options, charges, billing, and contracts
• Documents each interaction, ensuring service, pricing and other required information are entered into the system

Representative III, Customer Service

• Responsible for generating revenue utilizing a consultative selling approach
• Conducts research on prospects to improve chances of providing value
• Conducts pre-sales activities to gain understanding of customer's needs
• Negotiates and closes sales by effectively communicating WM's value proposition
• Adheres to established and approved WM sales processes
• Presents WM products and services using a consultative approach
• Adjusts sales technique depending on nature of the prospect
• Overcomes objections during sales negotiations
• Facilitates agreement to a sales solution
• Conducts post-sale administrative work for successful implementation

Inside Sales Executive

Account Manager

• Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers
• Manages existing business relationships to achieve budgeted sales goals by developing and implementing sound retention strategies
• Handles all customer cancellation requests, providing ongoing education of contract details to existing customers
• Obtains customer contract commitments during face-to-face interactions
• Resolves all escalations for customer service within the defined territory

Senior Account Manager, Construction Sales

• Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers
• Manages existing business relationships to achieve budgeted sales goals
• Develops and implements sound retention strategies
• Handles customer cancellation requests and provides ongoing education of contract details to existing customers
• Secures contract agreements from previously non-contracted customers

Solutions Engineer

• Acts as execution arm of transformation to design, prototype, refine and scale Fleet and Enterprise programs
• Works with senior management, various board and steering committees, functional leaders, and individual team leaders by contributing strategic vision
• Oversees the conception, implementation, and analysis of multiple enterprise solutions projects with a large scope and complexity
• Works at the top business contributor level of business and/or process systems analysis while considering the business implications
• Responsible for deliverables, cost, schedule, and quality of one or more enterprise solutions projects
• Plans projects, allocates and directs staff and other resources
• Works with internal and external customers, suppliers and other partners to resolve problems
• Drives the project(s) and the organization toward achieving business results
• Identifies and ensures continuous development, improvement, and implementation of the key business processes
• Focuses on consistency and quality in the implementation of process improvements

Senior Manager, Fleet Business Solutions, Strategy

Outside Sales

• Leads the Area’s new business development efforts by directing and supporting SAEs
• Drives the Area’s growth strategy by reinforcing disciplined prospecting and pipeline development practices
• Demonstrates outstanding management and customer service skills to motivate team members
• Establishes and maintains a high level of customer satisfaction
• Supervises activities of the Sales Department and ensures team members meet call activity and acquisition goals
• Maintains an ongoing training, coaching and mentoring program
• Works with the Area Sales Manager on price increase strategies
• Analyzes lost business trends and provides corrective actions
• Interviews and recruits qualified candidates for open SAE positions

Manager, Outside Sales

Dispatcher

• Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route.
• Handles incoming service orders, directs drivers, and resolves service issues.
• Uses Waste Management proprietary software to manage same day ticket routing.
• Ensures same-day service on missed pick-ups by managing the routing for all routes.

Dispatcher/Router Combo

Project Manager

• Assist in managing strategic supply chain projects
• Drive operational excellence and continuous improvement
• Help mitigate project risks and implement strategies for successful outcomes
• Facilitate area Requests for Proposal (RFPs)
• Manage project budgets and drive cost reduction initiatives
• Build and maintain strong relationships with suppliers and internal customers
• Establish and track key performance indicators (KPIs)
• Collect, analyze, and report data on project outcomes and supplier metrics
• Collaborate with functional subject matter experts and business units

Sales Coordinator, Data Entry Clerk

Director, Digital Planning

Business Development Manager

Heavy Equipment Operator

Account Executive, Healthcare

RNG Origination Analyst

Senior Account Executive – Eastern ND/Western MN

Representative III, Customer Service

Inside Sales Executive

Senior Account Manager, Construction Sales

Senior Account Manager, Construction Sales

Senior Manager, Fleet Business Solutions, Strategy

Manager, Outside Sales

Dispatcher/Router Combo

Area Project Manager, Supply Chain