Financial Planning and Analysis

• Monitors highly advanced key financial performance measures.
• Reports, analyzes, and interprets highly complex financial and operating data for the assigned area. Such reporting, analysis and interpretation may include cost analysis, market niche reporting, profitability analysis, regional geographic performance assessments, pricing analysis, cost-volume-profit analysis and any other ad-hoc analysis of interest to management.
• Supports cost control initiatives within the assigned area.
• Conducts extensive pricing and profitability analyses.
• Provides assistance as needed in preparing budgets and reviews. Facilitates the preparation of budgets/forecasts for cost centers.
• Performs highly advanced financial projects on an ad hoc basis.
• Assists the corporate accounting function with matters related to the annual audit, contract audits and income tax matters, as required.
• Participates or leads the preparation and compilation of the annual financial plan. This includes division specific modeling, time-series analysis and graphic presentation of both operating and financial data to enhance management's ability to plan and monitor the key-success factors that management uses to track performance.

Financial Analyst III

Inside Sales

• Responsible for developing, writing, and editing sales proposals, presentations, and marketing support material
• Conducts opportunity-based market research
• Manages tools to assist the sales organization in targeting high potential accounts
• Develops value propositions
• Manages sales support and sales proposals
• Reviews RFPs and RFIs and develops proposal task lists
• Writes responses, tracks proposal development, pricing, and producing marketing collateral
• Works extensively with the sales organization and other functional areas within WM

Manager, Inside Sales Support

Analyst

• Provides intermediate-level data analysis, reporting, and recommendations within assigned areas of expertise
• Owns business analysis workstreams for operational customer communications
• Prepares reports summarizing data, changes, trends, and performance for management use
• Leads intermediate-level analysis of customer contact data quality
• Reviews and refines business requirements, user stories, and enhancement requests for Customer Portal initiatives
• Resolves issues arising from internal department functions or driven by internal or external customers
• Tracks issues to resolution with business and technology partners
• Monitors overall workflow to ensure timely completion of projects and daily work requirements
• Assists with special projects within the assigned department
• Identifies areas of risk as new or changed processes are implemented

Analyst II, Customer Digital Engagement

Account Executive

• The Senior Account Executive role is responsible for prospecting and closing sales to new customers to achieve budgeted sales goals
• This position develops and implements sound selling strategies that ensure revenue growth at target profitability levels by selling to new customers
• Manage existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies
• Handle all customer cancellation requests
• Provide ongoing education of contract details to existing customers
• Obtaining customer contract commitments during face-to-face interactions
• Resolve escalations for customer service within the defined territory

Senior Outside Sales Account Executive

• Secures new business by selling Regulated Medical Waste, and Compliance service solutions.
• Responsible for growing revenue and profitability in assigned geographic area by selling Regulated Medical Waste and Compliance Services (OSHA/HIPAA) services, while meeting or exceeding established annual goals.
• Call blocks to healthcare facilities to schedule on-site appoints throughout the week to demonstrate our capabilities in Compliance.
• Demonstrates ability to build and maintain a strong pipeline.
• Sells regulated medical waste, OSHA and HIPAA Compliance to previous WMHS customers to win back lost business.
• Builds and sustains strong, trusting relationships with new and previously existing customers.
• Follows up on targeted marketing campaigns to grow business in geography leveraging our services to meet customers’ needs.
• Participate in market development activities by identifying areas/market within territory that are under-developed, and implementing initiatives to increase market penetration and increase sales through new sales initiatives.

Sales Executive

• Secures new business by selling Regulated Medical Waste, and Compliance service solutions.
• Responsible for growing revenue and profitability in assigned geographic area by selling Regulated Medical Waste and Compliance Services (OSHA/HIPAA) services while meeting or exceeding established annual goals.
• Call blocks to healthcare facilities to schedule on-site appointments throughout the week to demonstrate our capabilities in Compliance.
• Demonstrates ability to build and maintain a strong pipeline.
• Strong prospecting and business development skills to achieve new business and sells regulated medical waste, OSHA and HIPAA Compliance solutions by demonstrating comprehensive knowledge of our products and services, as well as the value proposition for customers.
• Result oriented with a sense of urgency.
• Builds and sustains strong, trusting relationships with new and previously existing customers leveraging the face-to-face experience with local subject matter experts.
• Follows up on targeted marketing campaigns to grow business in geography leveraging our services to meet customers’ needs.
• Participate in market development activities by identifying areas/market within the territory that are under-developed, and implementing initiatives to increase market penetration and increase sales through new sales initiatives.

• Communicates in a focused and compelling way that drives customers’ thoughts and actions.
• Utilizes appropriate change management processes to meet the demands of the sales role.
• Controls sales assignments by allocating necessary time to retention and acquisition goals, requirements, and opportunities.
• Explores alternatives to reach mutually beneficial sales agreements that gain customers’ acceptance and commitment.
• Contributes to individual and shared responsibilities in a team environment.
• Navigates through multiple systems, sales tools, and processes ensuring accurate documentation when executing customer interactions.
• Uses WM sales productivity software tools accurately and consistently (i.e. Salesforce.com/Customer Relationship Management and Pricing Tools.)
• Analyzes reports as needed and/or handles general administrative duties as appropriate.

Sales Retention Account Associate

Business Development Rep

• Responsible for driving growth of WM Sustainability Services through the development and delivery of differentiated value propositions and proposals.
• Researches competitive markets and identifies new opportunities and technologies.
• Develops and executes business plan related to prospecting and closing sales in a team-sell environment.
• Works closely with WM internal constituents to cultivate existing accounts and initiate new account implementations.
• Effectively manages prospects by developing sound marketing plans and maintaining key information in the prospect database.
• Maintains sales pipeline to achieve goals for new sales.
• Matches services with customer needs by demonstrating knowledge of customers, pricing and competition.
• Identifies partner suppliers and maintains a database of potential projects based on competitive market analysis.
• Interfaces with WM business segment partners to resolve unique customer issues.
• Performs feasibility studies to evaluate current and potential infrastructure, competitive pricing, permitting and operational conditions.
• Performs market analysis and provides recommendations on strategy.
• Establishes network of contacts in the industry to identify potential projects.
• Prepares proposals to third parties and follows through with contract negotiations.
• Maintains current knowledge of external market trends, sustainability topics & issues, internal sale strategies and operational capabilities.
• Develops and delivers effective customized sales presentations and proposals.

Business Development Manager – WMSS

• Aggressively sell document destruction services to prospective customers
• Develop and set specific and measurable sales targets on a monthly and annual basis
• Develop and maintain a pipeline of opportunities for the assigned territory
• Develops and maintains a sales strategy for the assigned territory
• Maintain a personal level of expertise of Shred-it services and competitive solutions
• Develop customer lead activity through various methods
• Participate in all sales and other training provided by Shred-it
• Implement best practices to sell Shred-it solutions
• Report daily activities and sales results to the District Sales Manager
• Maintain a responsible approach to security and safety matters

• Supervise the activities of the Inside Sales Team
• Maintain a high level of customer satisfaction in sales transactions
• Ensure team meets sales call activity goals
• Recruit and forecast qualified candidates for Inside Sales positions
• Provide ongoing training and coaching to Inside Sales Representatives
• Set up and maintain accurate customer records.

Inside Sales Supervisor

• Leads cross-functional initiatives to standardize processes across Shared Services Accounting.
• Serves as the primary business partner for the offshore Shared Services Accounting team, helping drive alignment, consistency, process optimization, and service delivery across the organization.
• Partners with Corporate Accounting, and other finance functions to identify, prioritize, and execute business optimization initiatives tied to integration, scalability, efficiency, and operational excellence.
• Evaluates end-to-end processes (e.g., close, accruals, allocations) and implements standardized workflows and controls.
• Identifies opportunities to eliminate manual processes, reduce risks, and improve scalability across Shared Services functions.
• Supports the integration of new functions and activities into the Shared Services operating model with aligned governance and sustainable processes.
• Utilizes financial analysis and other tools to evaluate the effectiveness of current processes.
• Partners across teams to improve service delivery and support finance transformation initiatives.
• Ensures process improvement initiatives are developed and implemented collaboratively across teams to support alignment and continuous improvement across the organization.
• Assists in developing long-term strategies aligned with enterprise transformation and shared services

Finance Enablement and Optimization Manager

• Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts
• Preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers
• Initiate business-to-business sales relationships
• Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies
• Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database
• Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals
• Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests
• Meet or exceed sales call activity goals for proactive account retention
• Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
• Establish and maintain a high level of customer satisfaction
• Propose customer solutions that comply with appropriate local, state and federal regulations

Senior Account Executive

• Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention.
• Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio.
• Proactively conducts outbound customer outreach calls weekly.
• Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
• Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
• Formulates strategies to retain customers where revenue may be decreasing.
• Handles and resolves all issues and concerns in a timely manner.
• Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
• Participates in all sales and other training provided by WMHS.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager/Director of Sales.
• Maintains a responsible approach to all security and safety matters related to WMHS operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and WMHS.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serve as a Helpful Expert in exceeding customer expectations on a regular basis.
• Partner with the Service Manager on retention, customer issues and concerns
• Debrief on any service issues with SM, Operations Manager, and CSRs, as required
• Perform other duties and responsibilities, as assigned.

Account Executive, Healthcare

Operations

• Ensures smooth operation of landfill: ongoing construction, permitting, leachate/gas management.
• Minimizes operational costs while maximizing productivity and maintaining safety and environmental compliance.
• Continually works to reduce turnaround time for trucks in and out of site.
• Accurately tracks waste volume and weight.
• Acts as a liaison, where necessary, for community relationships.
• Actively monitors ongoing permitting issues.
• Complies with and ensures adherence to WM’s Mission to Zero standards and regulations to encourage safe and efficient operations.
• Meets all financial review dates and corporate directed programs in a timely fashion.
• Oversees personnel needs of the department including selecting, coaching, and training employees and evaluating employee performance.
• Provides input into termination, compensation, and promotion decisions.
• Assists in the budget process as required.
• Ensures the cleanliness and maintenance of the physical property of the landfill through inspections and preventive maintenance programs with supervisors/employees.
• Conducts and/or attends and contributes to periodic safety meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Provides training and presentations as needed in a positive and professional manner.
• Updates and submits required reports in a timely manner.

Landfill Operations Manager

• Aggressively sell document destruction services to prospective customers in a specific territory.
• Develop and set specific and measurable sales targets on a monthly and annual basis with the District Sales Manager.
• Develops and maintains a pipeline of opportunities for the assigned territory.
• Develops and maintains a sales strategy for the assigned territory.
• Maintains a personal level of expertise of Shred-it services and competitive solutions.
• Develops customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign.
• Participates in all sales and other training provided by Shred-it.
• Implements and demonstrates best practices to sell Shred-it solutions to prospective and existing customers.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager.
• Reports daily activities and sales results to the District Sales Manager.
• Maintains a responsible approach to all security and safety matters related to Shred-it operations.
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis.
• Performs other duties and responsibilities, as assigned.