Customer Success Manager

• Function as the customer advocate and provide internal feedback on how we can better serve our schools
• Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from the GoFan platform
• Track accounts to identify churn risk and work actively to eliminate that risk
• Simultaneously manage multiple customers who are at different points on the account lifecycle

• Develop Verifiable product expertise to build credibility and add value for customers, including an understanding of underlying technical architecture and APIs for integration discussions.
• Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality.
• Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
• Conduct regular touch bases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers.
• Identify upsell and expansion opportunities by understanding customer goals and aligning them with new product features or services.
• Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts.
• Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
• Support accounts with custom reporting needs outside of the standard product. This includes leveraging advanced reporting features and building Salesforce workflows for complex custom use cases.
• Monitor account health and proactively resolve and escalate issues to reduce churn.
• Maintain CRM hygiene, ensuring account records and documentation are up to date. This includes optimizing Salesforce instances and ensuring data integrity.
• Pursue ongoing healthcare industry and CRM platform education and training.
• Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.

Enterprise Customer Success Manager

• Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal.
• Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources.
• Create accurate pricing proposals that take into account historical customer information.
• Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators.
• Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process.
• Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations.
• Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users.
• Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development.
• Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory.

Customer Success Manager – West, Southern California

• Development and manage a team of Customer Success Managers
• Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
• Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
• Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
• Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
• Understand and mitigate account risk and escalate to dependent functions as necessary
• Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
• Hire, onboard, and develop team members to progress their career at FourKites
• Contribute and lead a culture of customer success
• Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
• Approximately 25% travel for client site visits

Senior Manager, Customer Success

• Manage a portfolio of clients, ensuring customer retention and high satisfaction
• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and continuous showcase of value
• Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention
• Deliver client business reviews to measure progress, assess key trends and emphasize value

• Lead, coach, and develop the Sharetown New Rep Managers who work directly with new Reps.
• Drive new Reps toward their first sale, five-sale milestone, and long-term consistency, stepping in directly when additional support is needed.
• Improve new Rep conversion, retention, and speed to first sale.
• Ensure the team provides effective coaching on inventory acceptance, listings, pricing, buyer communication, negotiation, and closing.
• Use data to identify opportunities, performance gaps, and at-risk Reps, and create clear action plans.
• Drive urgency around inventory acceptance, listing quality, and sell-through.
• Establish clear expectations, measure results, and hold the team accountable.
• Partner with regional Sales Managers to ensure smooth Rep handoffs after graduation.
• Identify and remove process, training, and inventory barriers that limit Rep success.
• Collaborate across departments to solve problems, improve processes, and implement growth strategies.

Manager – New Rep Success

• lead global Customer Engagement Programs
• serve as the primary architect of executive-level customer engagement strategy
• manage the Executive Customer Advisory Board (ECAB) program
• foster long-term partnerships with customers by facilitating high-level dialogue
• act as a trusted advisor to Cisco’s leadership team
• manage end-to-end experience for board members
• partner with product management and marketing teams to develop strategic agendas
• formalize feedback loop between CAB members and Cisco’s internal product and engineering organizations
• collaborate with Sales, Customer Experience, and Marketing teams
• manage program logistics and ensure program scales effectively
• manage outreach and participation for beta/alpha product opportunities

Customer Engagement Programs Lead

• Establish and nurture strong relationships with assigned customers, serving as their primary point of contact
• Collaborate with cross-functional teams to develop and execute customer success strategies
• Gather customer feedback and insights as a 'Voice of the Customers'
• Proactively identify and share opportunities for upselling and expansion
• Create, revise, and maintain all SOPs for departmental reference

Customer Success Specialist

• Serve as the CRM subject matter expert, providing user training, onboarding, troubleshooting, documentation, and best-practice guidance to improve system utilization and user experience
• Drive CRM data quality, adoption, and compliance through monitoring, audits, reporting, corrective actions, and reinforcement of established CRM and sales process standards
• Own regional CRM governance and process execution, ensuring accurate customer, account, and opportunity data while supporting standardized commercial processes, opportunity management, forecasting requirements, and account hierarchy integrity
• Partner with Sales Leadership and Commercial Excellence teams to support Funnel Management standard work, opportunity inspection processes, sales effectiveness initiatives, and disciplined pipeline and install base management
• Support CRM enhancements, reporting, and analytics by collaborating with IT, Business Intelligence, and business stakeholders on workflows, integrations, system improvements, KPI reporting, dashboards, and continuous process optimization

CRM Analyst

• Establish and oversee the customer's continued adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Develop strong working relationships at multiple management levels within the customer accounts, including C Suite relationships
• Collaborate with customers and product managers to manage product enhancement requests
• Act as a subject matter expert on customer product features for strategic accounts
• Manage initiatives to increase product adoption and customer satisfaction
• Continually learn about the needs of the client at all levels by proactively uncovering emerging pain points and expectations to get a clearer picture of how Motive can address problems and create satisfying solutions and outcomes
• Work collaboratively as part of the customer team by partnering, building plans, and communicating with AEs, the Onboarding team, Professional Services, Sales Engineers, and other internal colleagues to ensure aligned customer engagement and effective support
• Maintain high renewal rates by demonstrating value, supporting goal attainment, and identifying opportunities for optimization
• Identify upsell and expansion opportunities to grow the NRR for your book while ensuring renewal and retention metrics are exceeded
• Gather intelligence on how customers are using products and determine features and services that are most valuable to their businesses
• Act as an escalation point for all customers
• Identify areas for improvement in customer experience in the product and processes

Strategic Accounts Customer Success Manager – CSM IC

• Own enterprise customer success as the first post-sales hire
• Set the standard and build the foundation for the customer success function
• Drive retention, adoption, and strong outcomes for enterprise customers
• Operate as an individual contributor with a team built around you over time
• Help define processes and best practices from the ground up

Customer Success Manager – Enterprise

• Own a portfolio of customer accounts, serving as their main point of contact throughout the customer lifecycle
• Lead new customer onboarding, ensuring accounts are configured correctly and users are trained on core platform functionality
• Conduct regular check-ins and business reviews with customers to monitor product adoption and account health
• Identify at-risk accounts early and work with the Customer Success team to develop and execute retention plans
• Spot opportunities for upsell or expansion and coordinate with the sales team to pursue them
• Track and report on key account metrics such as adoption, satisfaction, and renewal likelihood
• Partner with the Customer Support Specialist team to ensure a seamless, consistent customer experience
• Relay customer feedback and feature requests to the Product team to help inform the roadmap
• Maintain accurate and up-to-date account records and notes in our Customer Success platform (e.g. Gainsight, ChurnZero, or similar)
• Support the renewal process by preparing customers for upcoming contract discussions
• Help support the onboarding of newly acquired customers as Alt Legal grows through M&A, guiding them into our tools, processes, and support model

• Manage strategic partnerships with clients, serving as the main liaison.
• Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.
• Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.
• Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.
• Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.

Senior Provider Customer Success Manager – Payer, Provider & Convener

• Enable Outcomes-Oriented Customer Engagement Function
• Partner with Customer Engagement teams to align analytics and test/learn agendas with strategic priorities for business and enterprise
• Translate business strategies into structured measurement approaches, including KPIs, success metrics, and hypotheses for experimentation
• Proactively identify opportunities to improve data-driven feedback loop for customer engagement function
• Support prioritization of customer engagement capabilities by grounding decisions in data, performance insights, and expected business impact
• Evaluate and Optimize Customer Engagement Strategy Performance
• Assess the performance and impact of engagement strategies, identifying and enabling opportunities for scaling high-value initiatives
• Perform deep dives into performance drivers, including adoption, engagement, friction points, and leakage across journeys
• Partner with product and engagement stakeholders to continuously refine experiences based on insights and testing outcomes
• Lead Segmentation, Behavioral, and Journey Analytics
• Create, operationalize, and evangelize frameworks for segmentation, behavioral, and journey analysis to identify areas of opportunity across the enterprise
• Develop and advance analytic solutions and approaches from one-time analyses to repeatable, scalable frameworks and data products
• Identify key drivers of customer satisfaction, engagement, and value perception across digital experiences
• Influence Decision-Making Through Insight and Storytelling
• Translate complex analytical findings into clear, compelling narratives that inform business strategy and enable sustained impact across enterprise
• Provide strategic input into prioritization, roadmap decisions, and investment tradeoffs
• Anticipate business questions and proactively develop insights to inform decision-making
• Enterprise Collaboration
• Work across enterprise to incorporate analytics products and insights into enterprise strategic priorities and business growth plans
• Serve as a key connector between analytics, customer engagement, and business stakeholders to ensure insights are actionable and adopted
• Support a coordinated approach to analytics across fragmented teams and capabilities

Senior Advisor – Business Analytics, Customer Engagement

• Demonstrate proficiency in the Workday’s HCM and/or Financials product suite
• Ability to work in diverse, fast-paced environment and effectively collaborate across teams
• Provide guidance to partner and client resources during customer concerns
• Ability to juggle multiple projects and issues simultaneously
• Review and assess projects are on schedule per defined project timeline
• Confirm the project is delivered within the budget outlined in the SOW
• Be a liaison for sales and partner relations by providing partner implementation success data

Senior Engagement Manager – Workday Success Plans

• You'll build deep, trusted relationships with engineering leaders—understanding their goals, unblocking challenges, and helping them get the most out of Span.
• Lead onboarding, set success plans, and guide customers through best practices to ensure adoption, retention, and expansion.
• Be the go-to advisor for our customers—navigating the worlds of AI Effectiveness and Developer Intelligence.
• Work across departments (Sales, Product, Engineering) to advocate for customer needs and deliver a standout experience.
• Lead value-driven conversations regularly with customers to help them make the connection between Engineering Intelligence and business outcomes.
• Identify champions, expand usage across teams, and proactively spot churn risks before they happen.
• Get creative with workflows, playbooks, and experiments to scale our CS efforts as we grow.

Customer Success

• Design and own the full digital customer journey for the SMB segment, from onboarding through renewal - automated touchpoints, milestone triggers, adoption nudges, and health-based interventions.
• Build and manage lifecycle email and in-app campaigns that drive product adoption and surface value at the right moments, using behavioral and health score signals.
• Identify the leading indicators of retention in this segment and create proactive playbooks that engage our customers.
• Leverage AI tools to automate outreach, personalize communication at scale, and improve the efficiency of the digital CS motion.
• Instrument everything — define the metrics, track what's working, and report clearly on program performance and segment health.
• Work cross-functionally with Product, Marketing, and Implementation to align messaging, timing, and channel strategy for SMB customers.
• Build and run scalable webinar programs that educate customers and deepen product adoption across our customer base.

Digital Customer Success Lead

• Manage a portfolio of state, local government, and education clients
• Act as a trusted advisor to government IT leaders, school districts, and higher education institutions
• Identify opportunities to expand NinjaOne’s presence within public sector organizations
• Understand the specific challenges of SLED IT environments
• Build strong, long-term partnerships with public sector IT teams and procurement officials
• Work closely with NinjaOne’s legal and finance teams to navigate RFPs and contracts
• Utilize Salesforce to track opportunities, forecast revenue, and manage customer engagement
• Stay up to date on SLED technology trends, government initiatives, and education IT funding sources

Customer Success Manager – SLED

• Own gross revenue retention (GRR) across your book of business in aerospace and defence, with strong influence over NRR and account growth
• Define and communicate a clear customer success strategy aligned to their goals and CoLab’s expansion motion
• Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes
• Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact
• Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
• Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
• Drive outcomes with a bias for urgency, balancing quality execution with time-to-value
• Collaborate with Sales on growth strategy, account planning, and renewal execution
• Identify risks early, define and execute action plans, escalate with urgency
• Leverage usage data, customer feedback, and adoption insights to inform strategy and measure success
• Support champions in building internal case studies and advocacy to accelerate adoption and expansion
• Partner with champions to drive change management, optimize engineering workflows, and accelerate time-to-value
• Partner with Sales in late-stage deals to shape rollout plans and success metrics
• Drive internal CS maturity by contributing to playbooks, onboarding assets, and scalable frameworks
• Act as a leader across the GTM org, modeling cross-functional alignment, ownership, and high performance

Strategic Customer Success Manager – Aerospace and Defence

• Own gross revenue retention (GRR) across your book of business, with strong influence over NRR and account growth
• Define and communicate a clear customer success strategy aligned to their goals and CoLab’s expansion motion
• Lead executive engagement, stakeholder mapping, and success planning to drive measurable outcomes
• Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact
• Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI
• Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value
• Drive outcomes with a bias for urgency, balancing quality execution with time-to-value
• Collaborate with Sales on growth strategy, account planning, and renewal execution
• Identify risks early, define and execute action plans, escalate with urgency
• Leverage usage data, customer feedback, and adoption insights to inform strategy and measure success
• Support champions in building internal case studies and advocacy to accelerate adoption and expansion
• Partner with champions to drive change management, optimize engineering workflows, and accelerate time-to-value
• Partner with Sales in late-stage deals to shape rollout plans and success metrics
• Drive internal CS maturity by contributing to playbooks, onboarding assets, and scalable frameworks
• Act as a leader across the GTM org, modeling cross-functional alignment, ownership, and high performance

Customer Success Manager jobs in United States

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Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager – West, Southern California

Senior Manager, Customer Success

Customer Success Manager

Manager – New Rep Success

Customer Engagement Programs Lead

Customer Success Specialist

CRM Analyst

Strategic Accounts Customer Success Manager – CSM IC

Customer Success Manager – Enterprise

Customer Success Manager

Senior Provider Customer Success Manager – Payer, Provider & Convener

Senior Advisor – Business Analytics, Customer Engagement

Senior Engagement Manager – Workday Success Plans

Customer Success

Digital Customer Success Lead

Customer Success Manager – SLED

Strategic Customer Success Manager – Aerospace and Defence

Strategic Customer Success Manager