Ritchie Bros.

Account Manager

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report (excel and qualitative feedback) on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.

Collections Account Manager – Bilingual, French/English

Reviewer

• Responsible to review and verify all lien search information and settlement statements prepared by the settlement associates.
• Reviews and approves advances and inventory purchases.
• Verifies and reviews annual files and ensure the file summary sheet is up to date.
• Ensure that the settlement accounts such as auction proceeds payable, holdbacks, repairs & hauling and repairs & maintenance are reconciled to the general ledger.
• Investigates and resolves discrepancies independently and/or in collaboration with settlement associates and sale site staff.
• Ensure appropriate authorizations in accordance with the company’s contractual obligations and within company policy. Reviews and posts Accounts Payable invoices and Accounts Receivable transactions.
• Perform other duties as assigned.

Disbursements Reviewer

• responsible for proactively prospecting and cold calling new customers
• managing existing accounts
• selling various multi-channel solutions
• sourcing and growing sales with new business
• understanding customer needs
• negotiating and closing deals in collaboration with internal stakeholders
• attending 4 to 6 auction sales, 1 to 2 days each within the region
• traveling overnight approximately 5 to 7 days per month to cover the territory
• performing other duties as assigned

Territory Manager

Account Executive

• Selling multi-channel solutions within the assigned territory
• Identify geographic areas and sectors that are areas of opportunity
• Grow sales with new business
• Develop a strategy and plan for securing potential customers
• Building, maintaining, and updating Playbook on a frequent basis
• Ensuring proper execution of sale through coordination with “Win Team” to fully service accounts including: sales support, operations, administrative, valuations and field marketing.

Territory Sales Representative

Accounts Receivable

• Confirm and communicate the receipt of bid deposits and payments while maintaining accurate records.
• Generate invoices for customers, consignors, and inter-company subsidiaries, and process refunds for overpayments and adjustments.
• Upload auction transactions and handle adjustments, including deductions, price changes, sales tax, and other necessary corrections.
• Reconcile the accounts receivable sub-ledger to the general ledger, monitor aging receivables, and recommend allowances for doubtful accounts (AFDA).
• Assist sale sites with collections, resolve account delinquencies, and respond to customer inquiries with professionalism.

Accounts Receivable Associate

Customer Support

• Provide exceptional customer service
• Answer inquiries and process payments
• Organize and file documents
• Communicate with different departments and customers for document requests
• Ensure superior customer service is delivered
• Support the safety commitment by taking responsibility for safety

Customer Service Representative

Full-stack Engineer

• Focused on developing/enhancing/maintaining our proprietary e-commerce software platform
• Takes ownership of parts of the microservices architecture
• Provide inputs in shaping up project delivery schedule by estimating the assigned work and time that would be spent
• Identify areas that are not clearly defined, escalate to senior team members, or find a technical solution on your own
• Dive into a large code base, comprehend various components, and contribute to the code base in a short period of time
• Clarify (sometimes non-technical) requirements, quickly locate corresponding system components, and work with other engineers to come up with solutions
• Perform other duties as assigned.

Software Engineer

Inspector

• Travel extensively to remote and international locations to perform inspections, often for 1–2 weeks at a time.
• Use the Inspector application to complete inspections for various equipment and product types.
• Coordinate and/or perform tasks to prepare equipment for inspection.
• Plan strategic routes to maximize efficiency for remote inspections.
• Support auction day activities.
• Navigate unique equipment types to select the appropriate inspection checklist, ensuring content accuracy.
• Assess equipment conditions and provide detailed descriptions.
• Upgrade or downgrade inspection types to align with actual equipment conditions.
• Communicate and resolve equipment identification and readiness issues.
• Troubleshoot and resolve technical concerns related to the Inspector app and inspection processing.
• Organize daily tasks efficiently to support effective sale processing for multi-channel products.

Field Equipment Inspector

Director

• Win new insurance provider volume
• Build and maintain strong brand trust with designated accounts.
• Understand the products, services, and tools customers use to operate their business.
• Present new products, services, and partnerships to designated accounts as they are added to IAA’s product portfolio.
• Monitor the performance of key accounts and facilitate timely interventions.
• Manage customer expectations and satisfaction.
• Identify and present opportunities that generate revenue or create efficiencies.
• Handle client queries and find innovative solutions to solve complex customer problems.
• Understand how to be an effective listener and act given the customer feedback provided.
• Provide superior customer service and adhere to IAA’s Customer Care Values.
• Collaborate closely with other members of the Strategic Account team to execute customer growth and engagement strategies.
• Establish efficient communication methods and liaisons between key customers and internal departments.
• Flexible and willing to perform other tasks as assigned

Strategic Accounts Director

General Counsel

• Advising senior management and field personnel on general legal and regulatory issues in the following areas: liens and personal property security / commercial transactions / tax / insurance / employment / import-export / trade / real property / construction / privacy / securities.
• Advising on and leading negotiation and completion of major business acquisitions and key partnering initiatives, including preparation of key commercial agreements.
• Assume lead role managing teams and projects having a significant legal component.
• Providing front-line operational guidance to executives, regional managers and sales personnel and providing legal support to field personnel in negotiation of major consignments, sales transactions and credit arrangements.
• Resolving commercial and other disputes, managing litigation and negotiating legal settlements.
• Provide in-house training to new sales personnel and managers on legal and operational matters.
• Managing and overseeing the development of Legal team.
• Perform other duties as assigned

Senior Counsel

• Responsible for confirming bid deposits and payments.
• Uploads auction transactions and enter all accounting adjustments including deductions, price adjustments, collapses, sales tax, pilferage.
• Processes refunds for overpayments, bid deposits, collapses, price adjustments, and tax adjustments.
• Ensures appropriate authorizations and policies are adhered to with respect to adjustments.
• Generates invoices to bill customers, consignors and inter-company subsidiaries.
• Assists sale site in collections and reconciling customer accounts; investigate and resolve any delinquencies.
• Notifies departments regarding pertinent receivable balances, adjustments and holdbacks in accordance with timelines.
• Scrutinize aging of accounts receivable and provide input to management for determining allowance for doubtful accounts (AFDA) per policy.
• Responsible for Reconciling AR sub-ledger to general ledger; Assist with month end closing and reporting and process monthly finance charges as applicable.
• Reviews sale site set-up to ensure that tax and administrative fees are correctly inputted.
• Research and respond to customer inquiries; Maintain customer account information; Filing and sorting paperwork.
• Perform other duties as assigned.

Accounts Receivable Specialist

Outside Sales

• placed into an intensive 6-month hands-on training program where they will work with and learn from one of our sales teams.
• educate the trainee on our business, customers, and the skills and processes required to become a successful Territory Sales Manager.
• enter a Sales Practicum period of 1 to 3 months to put training into practice while supported by a sales coach and team.
• qualified to be a Territory Sales Manager within a multi-million-dollar territory.

Trainee Sales Territory Manager

• placed into an intensive 6-month hands-on training program
• work with and learn from one of our sales teams
• educate the trainee on our business, our customers and the skills and processes required to become a successful Territory Sales Manager
• enter a Sales Practicum period of 1 to 3 months
• opportunity to put your training to practice while still supported by your sales coach and team
• upon completion, qualify to be a Territory Sales Manager within a multi-million-dollar territory.

• Proactively prospecting and cold calling new customers
• Managing existing accounts
• Selling various multi-channel solutions
• Developing the assigned territory
• Attending auction sales and meeting customers

Territory Manager – Metro West, NW Arizona

• proactively prospecting and cold calling new customers
• managing existing accounts
• selling various multi-channel solutions
• understanding customer needs – “it’s all about the customer”
• negotiating and closing deals in collaboration with internal stakeholders
• sourcing and growing sales with new business
• developing assigned territory by building and maintaining the Playbook
• utilizing the CRM (Salesforce) tool on a frequent basis
• attending 4 to 6 auction sales, 1 to 2 days each within the region