TELUS

Analyst

• Transform TELUS's bad debt recovery — lead the charge on AR excellence and drive measurable results across our Business portfolios
• Oversee written-off accounts and drive portfolio recovery across TELUS Business Credit Services
• Manage third-party collection agencies, paralegal, and law firms; establish and monitor performance KPIs
• Negotiate vendor contracts, fee structures, and settlement agreements with corporate clients
• Develop internal collections processes and coach teams to improve performance and efficiency
• Report on collection performance metrics across multiple segments and portfolios
• Collaborate cross-functionally (Credit, Finance, Sales, Legal) on collections strategy alignment
• Integrate new collections portfolios during acquisitions and organizational changes
• Drive continuous process improvement and technology enhancements

Senior Performance Analyst

Sales

• Own and execute Partner Solutions sales compensation strategy in collaboration with Product, Sales, and Finance
• Design compensation plans aligned with business objectives; model scenarios and recommend measurable structures
• Manage monthly compensation cycles (submissions, approvals, accuracy, compliance)
• Prepare data and recommendations for Compensation Review Committee meetings
• Develop documentation and training materials to improve adoption
• Lead account transfer process with data-driven financial impact models
• Partner with Sales, Finance, and Operations to validate assumptions and track post-transfer performance
• Set Billed Revenue targets using historical trends, product launches, churn, and retention
• Determine growth targets (Total Contract Growth) based on budget and industry trends

Senior Performance Analyst – Sales Compensation Plans

Director

• Lead, mentor, and develop a multi-disciplinary team of Safety professionals
• Lead the development and consistent implementation of Safety strategy, programs, and initiatives across the organization
• Develop and monitor operational metrics and KPIs to measure effectiveness, enhance operational performance, identify trends, and inform priorities
• Act as the senior Safety authority in TELUS and primary point of contact for senior leadership, regulators, and external stakeholders
• Provide subject matter expertise in federal and provincial safety legislation and regulations, and stay current in industry trends, research, and best practices to ensure TELUS remains a leader in workplace safety
• Manage the Safety department budget, including planning, prioritization, and allocation of financial and material resources
• Lead the implementation and optimization of digital tools and platforms to drive improved efficiency, compliance, and team member experience

Director, Health & Safety

Strategy

• Improve the customer implementation cycle by identifying and removing friction across onboarding and provisioning — accelerating time-to-revenue and lifting revenue yield from new and existing services across the base
• Identify and execute opportunities to grow product intensity within the base, increasing the adoption and depth of TELUS solutions across each account
• Partner closely with product teams to interlock on new product launches and surface cross-sell and upsell opportunities, aligning the right solutions to the right customers at the right moment in their journey
• Make AI part of the routine — proactively identifying where AI and automation can elevate analytics, customer treatments, and journey optimization, and championing adoption across the team
• Coordinate cross-functional execution across product, sales, product marketing, account based marketing, and operations to deliver a seamless, consistent customer experience
• Tailor journey and base strategies to the distinct realities of Enterprise and Public Sector customers, navigating the procurement and compliance considerations unique to public business
• Track and identify evolving industry and market trends to support base insights and inform business decisions

Senior Strategy Manager, Base Management

Program Manager

• Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
• Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives
• Harmonize processes, communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
• Drive operational "hygiene" by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
• Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
• Serve as a jurisdictional clinical practice expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
• Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

Bilingual Senior Program Manager – Nurse Practitioner Team Lead

• Lead and support a geographically dispersed, global team for technology solutions
• Foster collaborative partnerships between Channel organization and CIO teams
• Own delivering the best sales rep experience in the new System Simplification team
• Oversee capital sustainment and strategic portfolio enablement
• Collaborate with CIO to develop delivery plans and establish long-term roadmaps
• Ensure successful delivery of new capabilities through rigorous management and testing
• Manage and resolve sales representative ticket submissions and triage issues
• Serve as central point of contact for system issues across all sales channels

Director, Products & Services – Channels

Project Manager

• Join our team and what we'll accomplish together

Project Manager I – Collaborative Health Implementation

Account Executive

• Lead business development activities across the full sales cycle with prospective and existing clients and partners
• Drive new business through direct sales, RFP participation, and expansion within existing accounts
• Build strong relationships with key stakeholders, brokers, and benefits consultants
• Present at conferences, client events, and finalist presentations
• Refine territory strategy aligned with broader organizational goals
• Participate in Quarterly Business Reviews to assess performance and strategy

Sales Executive, Business Development Director – Enterprise

Marketing

• Define and maintain the global narrative, product positioning, and value propositions across the entire portfolio
• Build the portfolio go-to-market strategy and ensure alignment across all products
• Create and own the product playbooks that equip the proposal team to win
• Partner closely with the product team to develop product marketing assets infused with the new narrative
• Lead market research and trend analysis so our positioning is grounded in where the market is going

Senior Solution Marketing Manager – Global Narrative, Portfolio Strategy

Sales Engineer

• Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)
• Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences
• Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor
• Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities

Customer Sales Solutions Architect – Wholesale Solutions

Architect

• Être responsable des solutions de prévente pour nos services voix, données, mobiles et Internet des objets (IdO)
• Travailler en étroite collaboration avec les directeurs de compte pour concevoir des solutions évolutives, axées sur le client
• Établir de solides relations à long terme avec les clients
• Mener des conversations avec les clients avec assurance et clarté
• Collaborer avec les directeurs de compte pour déterminer les occasions de vente et promouvoir des solutions multiproduits

Architecte de solutions clients – Avant Vente de Gros

Administrative Assistant

• Lead high-impact programs that drive strategic priorities across the Fibre (Falcon) program nationwide
• Drive complex, cross-functional programs — managing scope, timelines, budgets, and stakeholder expectations
• Collaborate across the organization to shape program strategy, provide decision-support, and ensure alignment
• Build relationships, facilitate alignment, and ensure seamless communication on mission-critical initiatives
• Translate complex program updates into compelling narratives for diverse audiences
• Diagnose root causes, design creative solutions, rally stakeholders, and drive execution

Senior Program Manager – National Fibre Program Office

• Lead end-to-end execution of complex real estate portfolios, managing full project lifecycles and cross-functional dependencies
• Translate stakeholder requirements into strategic, actionable plans that align with corporate objectives
• Drive financial performance through rigorous budget management, variance analysis, and cost reporting
• Proactively mitigate risks and navigate competing priorities to ensure projects remain on track and meet quality standards
• Enhance workplace experiences by ensuring deliverables align with both organizational strategy and user needs
• Provide leadership and mentorship to project teams while overseeing on-site construction to ensure delivery excellence

Senior Project Manager

Designer

• Lead architectural design for security infrastructure protecting TELUS' Wireless Core Network, with focus on carrier-grade firewalls (Juniper SRX, Palo Alto Networks) across 4G EPC and 5G Service-Based Architecture (SBA) boundaries
• Architect, deploy, and scale high-availability firewall solutions protecting critical core interfaces (Gi/SGi, N6, roaming, inter-carrier) and control/user plane functions in containerized environments (RedHat OpenShift)
• Ensure firewall architectures adhere to 3GPP and GSMA standards; conduct proactive threat modeling and risk assessments for new 5G functions; support security audits and vulnerability remediation
• Lead capacity planning, growth forecasting, and technology lifecycle management; develop vendor roadmaps and business cases for future security investments; manage technical relationships with firewall and core vendors
• Partner with RAN, Transport, Policy, Signaling, IMS/Voice, and Virtualized Infrastructure teams to align firewall architectures, policies, and configurations with Wireless Core network functions (AMF/MME, SMF/SPGW-C, UPF/SPGW-U)
• Develop CI/CD pipelines for firewall configuration deployment; create detailed Methods of Procedure (MoP) documents; develop KPI dashboards for performance monitoring and optimization
• Analyze network performance, resolve complex security issues, and optimize architecture using protocol validation tools (Wireshark, PCAP) and vendor logging mechanisms

Senior Design Specialist – Firewall, Wireless Packet Core

• Lead architecture, design, and development of IMS and Wireless Voice Core systems (P/I/S-CSCF, SBC, TAS, ENUM, MRF/BGF)
• Design and support voice services including VoLTE, VoWiFi, emergency services, roaming, and interconnect
• Deploy and maintain scalable, carrier-grade IMS systems optimized for performance and cost-effectiveness
• Create CI/CD pipelines to automate testing and deployment
• Analyze network performance and optimize architecture; resolve complex technical issues
• Develop Methods of Procedure (MoP) documentation for configurations and troubleshooting
• Lead testing, validation, and capacity planning across deployments
• Collaborate with RAN, Packet Core, Policy, Infrastructure, and Database teams on integrated solutions
• Manage vendor relationships and influence solution roadmaps
• Work with Red Hat OpenStack, OpenShift, AWS, and containerized environments
• Develop KPI dashboards and monitor performance metrics
• Participate actively in Agile teams and roadmap discussions