USAA

Insurance

• Support reinsurance processes for annuity and life insurance products, including processing death claims, administering reinsurance, performing account reconciliations, providing audit support and coordination, and generating reports and analyses
• Supporting the execution of reinsurance agreements and interpreting treaty terms to operationalize them
• Managing reinsurance risk, audit support, financial analysis, and producing reinsurance-related reports
• Participating in the orchestration of activities to develop and complete business deliverables, including developing and documenting project business requirements and translating those requirements into functional system specifications
• Administers complex reinsurance processes, validates data and files, identifies discrepancies and related audit support
• Prepares complex reinsurance financial, management and regulatory reports, and reviews the work of less experienced team members
• Interprets and validates applicability of reinsurance treaties
• Exhibits an understanding of key regulations impacting the reinsurance process
• Leads special projects related to reinsurance administration systems, legal contracts/treaties, new product launches and other initiatives
• Collaborates and maintains strong relationships with business partners
• Develops and maintains processes, procedures and tools
• Participates in risk management testing, helps to identify business risk, and may offer solutions to mitigate risks
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Reinsurance Analyst, Mid-Level

Business Analyst

• Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy
• Evaluates and uncovers strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further
• Assists in the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results
• Translates findings into insights for strategy management and execution
• Prepare materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders
• May participate in key stakeholder meetings
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Business Strategy Analyst – Mid-Level

Benefits Advisor

• Applies expert knowledge to provide strategic guidance in the design, development, assessment, implementation and administration of benefit plans, programs, and services
• Directs the analysis of organizational trends, market data, and industry practices to identify root causes and address benefit issues
• Oversees the daily management of programs, regulatory compliance, contract compliance and contracted suppliers
• Applies advanced principles, theories and concepts to determine optimal solutions
• Provides insight and guidance to senior leadership on complex issues
• Recommends changes to programs and success measures as appropriate
• Researches and recommends alternative benefits programs and initiatives
• Manages multifaceted programs with Enterprise wide risks
• Provides oversight of other complex programs to ensure integration and alignment with the Total Rewards philosophy
• Develops appropriate objectives for employee benefit programs to ensure program success and compliance with internal goals and external federal requirements
• Monitors and evaluates the effectiveness of benefit programs and suppliers against stated objectives by using metrics and best practices with an Enterprise-wide impact
• Ensures vendors are aligned with benefit program objectives and provide appropriate service levels to employees
• Advises senior leadership on the legal and regulatory environment that may impact current and/or future employee benefit offerings
• Evaluates and recommends changes and enhancements to programs to ensure compliance with federal regulations
• Monitors the work of team members and provides direct feedback and coaching as needed
• Develops a communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources
• Serves as a primary resource for escalated issues of an unusual nature
• Monitors the annual benefits budget in partnership with Finance and vendors
• Develops and oversees measures to ensure costs are minimized and efficiencies are realized
• Analyzes financial impacts and recommends adjustments to programs to minimize financial risk
• Leads and motivates cross-functional team members in designing business solutions for benefit plans, programs, and services with an enterprise-wide impact
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Benefits Advisor Lead – Leave Advisor

Claims Specialist

• Acquire and apply basic knowledge of auto coverage, auto physical damage, and liability, in order to evaluate and settle high volume and low complexity auto claims
• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution
• Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions

Entry-Level Auto Claims Adjuster

Accounts Payable

• perform financial and accounting processes and maintain required documentation within established guidelines and frameworks
• provide support through one or more of the following functions: account reconciliations, invoice and payment processing, general ledger transaction processing, metrics generation, research, and resolution of issues and exception items
• assists with processing of financial transactions such as reconciliation of accounts, processing of invoices / payments, processing general ledger transactions, etc. in a timely manner
• identifies issues for escalation and seeks guidance from other team members regarding problem resolution
• acquires and applies foundational knowledge of policies, processes, industry practices, systems and/or equipment to open and/or process payments
• supports internal financial and payment systems, tools, and technologies to ensure they are in working order
• ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Accounts Payable and Receivables Assistant – Entry-Level

Analyst

• Serves as an expert in at least one area of focus within Financial Crimes space to develop solutions for complex problems that align with the business's strategic direction and objectives
• Actively participates in and may take ownership of analyses or business strategy initiatives using innovative/quantitative analytical approaches
• Extract insights from moderately complex data sets to design solutions within the Financial Crimes space through a range of data preparation, modeling, and visualization techniques, including predictive analysis, pattern recognition and/or Machine Learning
• Utilizes association rule learning, cluster analysis, anomaly detection, data analysis and visualization (e.g., PowerBI, Tableau), and object-oriented programming (Python, SAS) to identify trends from existing data reports and recommends strategies/analysis that should be performed to mitigate risks
• Consults with the business to understand the business direction, environment and strategies for supported domains/clients; gathers requirements to recommend solutions
• Advocates for self and teammates to encourage the growth of direct and indirect peers toward continual technical and soft skill progression
• Serves as a resource for mathematical skills, business product knowledge, and/or Financial Crimes knowledge
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Fraud Strategy Analyst – Money Movement

Program Manager

• Plan, coordinate, and deliver high-quality tour experiences for senior executives, key officials, external visitors, and new employees at the San Antonio Home Office.
• Manage and support CREWS-aligned programs and initiatives, ensuring successful execution within established timelines and business objectives.
• Partner with cross-functional teams, business leaders, and key stakeholders to coordinate tour logistics, itineraries, presentations, and visitor experiences.
• Serve as a professional ambassador for USAA, representing the organization's mission, culture, and brand with executive presence and professionalism.
• Maintain strong relationships with internal and external stakeholders to ensure a seamless and impactful visitor experience.
• Identify opportunities to enhance tour programs and visitor engagement through continuous improvement, innovation, and proactive problem-solving.
• Monitor program activities, milestones, and key performance indicators, providing updates and recommendations to leadership as appropriate.
• Anticipate and resolve operational challenges, ensuring tours and programs are delivered efficiently and effectively.
• Develop and execute communication plans for stakeholders, participants, and business partners to support successful program outcomes.
• Support change management and organizational initiatives by fostering awareness, engagement, and adoption of USAA programs and experiences.
• Ensure compliance with company policies, procedures, security requirements, and visitor protocols.
• Effectively identify, assess, monitor, and manage risks associated with business activities in accordance with risk and compliance standards.

Program Manager – Tours & Visitor Engagement

Advisor

• Investigate and resolve moderately complex to complex Life and Investment member complaints, including those submitted through regulatory agencies
• Conduct thorough research and collaborate with internal and external partners to determine appropriate resolutions
• Identify process breakdowns, service issues, or regulatory concerns that may have contributed to member complaints
• Partner with Legal, Compliance, Operations, and other stakeholders to ensure accurate and compliant outcomes
• Prepare clear and concise written communications detailing findings, root cause analysis, and resolutions
• Communicate resolutions to members and regulatory agencies with professionalism, empathy, and confidence
• Serve as a subject matter expert and resource for follow-up questions and escalations
• Manage a dynamic workload while consistently meeting regulatory deadlines and service-level expectations
• Identify trends, compliance gaps, and process improvement opportunities and escalate recommendations when appropriate
• Support a strong risk and compliance culture by adhering to company policies and regulatory requirements

Member Advocacy Advisor I – Life

Product Manager

• formulate product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle
• compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance
• support the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners
• leverage resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy
• participate in the development of product strategy recommendations
• develop recommendations to launch new products or sales strategies and the evaluation and decision to buy/build or partner
• act as product SME on features and services and collaborates with business partners to provide recommendations
• partner with phone and digital teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features
• assist in the identification and evaluation of potential providers for alliance relationships
• provide support in developing, editing, and distributing product communications
• conduct research on external market trends/design changes, financials, member information and/or transaction data for assigned products
• hold responsibility for coordinating with relevant control partners to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations
• interpret performance results to inform product or sales forecast and planning
• ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Product Management Manager – Deposits

Administrative Assistant

• Responsible for supporting Function or Line of Business portfolios and ensuring compliance with applicable policies, procedures, standards, controls, and regulations.
• Partners with Executive Sponsors, business owners and additional stakeholders to ensure alignment to strategic objectives and effective prioritization, planning, budgeting, delivery, and benefits realization of work efforts.
• Monitors, governs and is accountable for low to moderately complex Function or Line of Business portfolios.
• Completes governance routines per the Enterprise Program Management Office (EPMO) Policy, Standards and Procedures.
• Monitors a low to moderately complex portfolio on an ongoing basis, to resolve issues and disseminate information to stakeholders.
• Facilitates the identification, management, and resolution of systemic cross-work risks / issues and interdependency conflicts for work effort(s) / program deliverables and informs portfolio team and stakeholders as needed.
• Leverages analytics to research and identify Financial Management risks and recommends solutions to address opportunities; may escalate to their respective Portfolio Management Office (PMO) or leadership team as needed.
• Monitors for stale work efforts and need for resolution, including termination proposal if applicable.
• Supports development and execution of Function or Line of Business planning in partnership with USAA Integrated Planning (UIP) and their respective PMO.
• Monitors and make recommendations to their senior leadership and their respective PMO to ensure portfolio alignment and delivery against strategic priorities as needed.
• Communicates portfolio statuses and changes regularly with executive sponsors, program sponsors, business owners, and additional stakeholders as required.
• Reviews health and performance of portfolio regularly, monitors portfolio success via recognized methodologies, identifies performance improvement opportunities, providing updates to leader and stakeholders.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA's Change Management methodology.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Portfolio Manager – P&C Portfolio Management Office

Business Operations

• oversee a team of business professionals responsible for the end-to-end aspects and overall ownership of assigned processes
• guides team members to collaborate with enterprise partners in the facilitation and development of business rules, gathering of requirements, artifacts and process management
• guides team members in the ownership of assigned processes to include, capturing, documenting and sustaining processes
• maintains compliance with policies, procedures and regulations
• identify process gaps and opportunities, recommend solutions and develop and monitor key process performance indicators
• aligns with enterprise partners to define backlog and present the business case to compete for funding and ultimately ensure execution to output
• defines, develops and evaluates performance metrics to establish process success
• engages stakeholders to ensure cohesive and continuous alignment to measures of success
• utilizes and oversees reporting, data, and analytics to measure process and project performance
• ensures risk mitigation is a top priority by diagnosing and quickly resolving risk opportunities
• manages identifies business process risks and oversees that appropriate controls are captured, documented, sustained and ultimately mitigated
• builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts

Director, Business Process Ownership – Claims Optimization

Director

• Directs team (including employees and third-party suppliers) to design/develop, manage, and implement projects on schedule, within budget, with quality workmanship that conforms to defined plans and specifications and meets enterprise project standards and objectives.
• Prepares and presents executive updates regarding project schedules including cost and timeline status, and risk mitigation.
• Reviews project plans, drawings, and specifications, etc., to become knowledgeable of the scope of work, the area of potential challenges, opportunities for improvement in quality and/or value, cost or schedule.
• Performs reviews, when needed to serve as owners’ decision authority on options presented by managed service project managers.
• Coordinates and oversees building engineering studies and facility condition assessments and is responsible for developing plans to address findings.
• Provides leadership, oversight, technical expertise and guidance on complex problems, consultant agreements and studies for workplace and engineered systems as needed.
• Works in partnership with procurement to review legal contracts and provide recommendations.
• Creates policies and procedures including progress tracking procedures and planning tools.
• Coordinates efforts between strategy, planning, and operations staff to ensure a smooth transition during project lifecycle.
• Manages relocation services for enterprise efforts, to include moves, warehousing and minor construction efforts.
• Routinely meets with stakeholders to monitor organizational and standard changes, to ensuring expectations are met.
• Oversees interactions with regulatory agencies.
• Provides training, as needed, for staff to promote effective performance and professional growth.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director – Capital Project Delivery

Vice President

• Develop, implement, and refine an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program
• Periodic reporting to the internal second line of defense and governing bodies;
• Effective training and education;
• Development and maintenance of effective systems for routine fraud auditing and identification of risks.
• Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation.
• Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization.
• Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection.
• Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters.
• Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials.
• Responsible for the oversight and implementation of fraud awareness training programs.
• Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations.
• Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities.
• Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C.
• Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation.
• Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts.
• Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues.
• Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

AVP, Special Investigations Unit

• manage a team responsible for overseeing and managing the launch and maturation of Valuable Personal Property products into target strategic markets
• drive personal property (contents) strategy across all property products
• provide leadership, product expertise and support for initiatives related to product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and/or system releases
• develop digital first products supporting the needs and risks of USAA Members
• oversee the development and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products
• generate creative product and coverage solutions for member needs
• maintain thorough level of knowledge of business and underwriting performance for products in scope
• responsible for post-launch maintenance and underwriting of 'new in market' products based on product performance, member needs and competitive changes
• lead a team to analyze internal and external data and member information to support formulation of product strategy and enhance competitive intelligence
• communicate the new product value proposition across teams and levels of leadership
• ensure product development team delivers sales support to all distribution channels
• coordinate with relevant control partners to ensure product offerings are compliant with all applicable laws and regulations
• coach and develop employees belonging to the product development team to drive maximum performance and engagement levels

Director, Product Development – Property

• Utilize quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends for the business unit.
• Provide insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.
• Collaborate with key stakeholders to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refine hypotheses and identify business questions to explore further.
• Facilitate the integration of the analytic strategy and business strategy.
• Develop the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
• Collaborate with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Apply analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Leverage advanced data-driven problem-solving techniques to manipulate and interpret business results.
• Translate findings into insights for strategy management and execution.
• Communicate the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions.
• Provide guidance and on-the-job training to team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.