Customer Support

• 支持本地产品组销售经理制定客户画像
• 协助本地产品组销售经理推送价值主张
• 深度调研客户业务痛点，输出定制化解决方案
• 配合大客户经理建立客户健康度分析报告
• 提升客户忠诚度
• 牵头销售、运营、财务等部门建立客户响应快速通道
• 组织跨业务单元的大客户服务团队

Sales Support Specialist

Manager

• You will be responsible for the overall performance of the Automation DCS service activity.
• Drive scheduling of interventions and optimize resource allocation according to priorities and skills.
• Manage, support and develop a team of engineers and technicians.
• Ensure service quality, adherence to deadlines and customer satisfaction.
• Actively contribute to business performance.

Service Team Leader – Automation DCS

Solutions Engineer

• Represent LVS Global business line as global technical expert
• Lead LVS (Low Voltage System) Solutions Integration for all technical related topics
• Collaborate with marketing & sales, LVS Data Center Team, factory tendering and engineering teams
• Enhance technical consultant and support for market opportunities securement and project engineering execution
• Drive global standardization of the LVS solutions offering to international customers
• Standardize, optimize, and monitor technical interfaces and processes
• Contribute to solutions business risk management and provide technical risk assessments for global projects
• Engage with global customers as primary technical point of contact for LVS solutions
• Support tendering and engineering teams in evaluating and responding to complex customer requirements
• Collaborate with factory engineering to align technical standards and project requirements

Technical Leader

Operations

• Lead Global Operations for the Motors and Generators business line within the Motion High Power Division
• Define and guide the operations strategy, align all operational areas, improve value chain performance across safety, quality, inventory, delivery, productivity, and project execution
• Shape the global operational footprint in line with business and product portfolio priorities
• Support local execution of key initiatives, including CAPEX investments, mergers and acquisitions, and divestments
• Work closely with regional leaders, business line management, and cross-functional stakeholders to deliver business results
• Lead and facilitate operations community workstreams across multiple locations
• Drive a culture of continuous improvement and operational excellence, including deployment of best practices and performance transparency
• Coordinate project execution and resolve quality issues in global customer accounts

Global Operations Manager

• Lead and develop a global team of APM engineers, monitoring specialists, platform administrators, and service providers
• Create and maintain a multi-year roadmap for monitoring, event management, automation, and AIOps capabilities
• Define and execute the enterprise APM and Observability strategy
• Drive adoption of observability standards across business applications and infrastructure platforms.
• Build technical competencies in observability engineering, automation, cloud monitoring, and AIOps
• Own global APM platforms including Dynatrace, OpenText, OpenTelemetry ecosystem
• Ensure service availability, scalability, performance, and compliance with SLAs and KPIs
• Manage monitoring platform contracts, licensing, and vendor relationships and drive cost optimization initiatives and maximize platform utilization
• Establish monitoring standards, dashboards, alerts, and operational procedures
• Manage departmental budgets and investment planning
• Ensure compliance with ABB IS policies, standards, and controls
• Maintain audit readiness and operational documentation
• Drive continual service improvement using operational analytics and performance data
• Establish clear performance objectives, career development plans, and succession strategies
• Engage with senior leadership to ensure monitoring capabilities align with business outcomes
• Represent monitoring services in executive governance forums and technology councils

IS Department Manager – Application Performance Monitoring

Account Manager

• Develops and executes strategic account plans, including sales targets, growth goals, and executive relationship strategies.
• Builds strong, long‑term customer relationships while serving as the primary point of contact for issues, claims, and coordinated support.
• Drives sales of products, solutions, and services with a focus on volume, profitability, and creating added value across business units.
• Maintains deep insight into customer needs, competitive activity, and market dynamics to shape effective sales strategies and responses.

Named Account Manager

• The Integrity Operations Manager, Automation Business Area will be a part of the Automation Legal & Integrity (L&I) team and will report to Head of Integrity, Automation.
• Support Head of Integrity with the coordination and implementation of the Business Area integrity program.
• Ensure its effectiveness and driving simplification.
• Work closely with the L&I team, business and functions within Automation.
• Lead or support (as applicable) the development, coordination and implementation of the Automation integrity program.
• Collaborate with the L&I team to develop localized change initiatives.
• Provide guidance, support and expertise to L&I and other stakeholders on implementation of policies and procedures.
• Support L&I colleagues and other stakeholders to monitor operational integrity matters.
• Lead and manage global projects related to compliance initiatives.

Integrity Operations Manager

• Design and build Information Systems (IS) solution and associated IS services
• Ensure IS solutions/services provide required functionality and meet business expectations
• Contribute to IS problem and incident management by identifying and eliminating defects
• Define technical IS solution and ensure alignment with IS applications and modules

IS Solution Architect

Communications

• Leading the development and execution of the local division internal and external communication strategy.
• Supporting local management in all communication matters.
• Driving outside-in thinking that ensures consistent brand positioning, aligned with global division as well as ABB guidelines.
• Developing, recommending and executing targeted communications plans and messages including customer and partner communications, crisis communication, employee engagement and internal communications.
• Generating leads and nurturing existing customers through traditional and digital activities.
• Serving as a consultant to the local divisional management team to ensure recognition of opportunities and responses.
• Creating editorial content suitable for promotional activities and various stages of the buyers’ journey.

Marketing Communications Manager

Engineer

• Support the installation, maintenance, and optimization of ABB control systems in mining and heavy industrial environments, ensuring high system performance and strong customer satisfaction.
• Deliver on-site and remote technical support, troubleshooting control systems, and resolving customer issues in a timely and effective manner
• Perform preventive and corrective maintenance, system testing, and diagnostics on ABB DCS platforms and related equipment
• Support projects, upgrades, commissioning, and system installations in collaboration with engineering and service teams
• Prepare clear service documentation (reports, audits, and recommendations) while identifying opportunities for system improvements
• Build strong customer relationships while working closely with plant operators, management teams, third-party vendors, and ABB stakeholders.
• Travel across the Western United States, and occasionally North America and internationally, is required.

Mining and Material Controls Engineer

QA Engineer

• Lead continuous improvement of product and process quality across winding, assembly, and machining operations, driving key metrics such as FPY, RTY, DPPM, scrap, rework, and warranty performance
• Own resolution of customer and internal quality issues by applying structured problem-solving methodologies (8D, A3, DMAIC) and implementing effective corrective and preventive actions
• Maintain and enhance the Quality Management System (QMS) to ensure ISO compliance, audit readiness, and robust documentation including control plans, inspection criteria, and standards
• Partner cross-functionally with production and suppliers to improve process capability, standardize work, analyze quality data, and deploy best practices using statistical tools and Lean/Six Sigma methodologies

Quality Engineer

Sales

• Responsible for the sales of products/systems/services within a designated market/division, in line with the division strategy.
• Achieve both qualitative and quantitative sales targets to ensure sustainable order growth, revenues, profitability, market share, and customer satisfaction.
• Showcase expertise by identifying and developing new sales opportunities.
• Focus on tracking key industrial projects and key customers in the region (chemical, pharmacy, food & beverage, and municipal water, etc.).
• Develop and support sales channels in responsible areas.
• Provide sales and technical support for regional distributors, and cooperate with sales activities of agent distributors.
• Strive to develop end users, actively promote the market, and maintain the cooperative relationship with key customers.

Sales Specialist

• Develop new customers and end users
• Increase profitable sales for robotics projects in Lab automation or life science applications
• Work under pressure to fulfill sales targets
• Acquisition of key customers/SIs in relevant fields, and well maintain them
• Work together with Engineering team to develop technical solutions to meet customers’ requirements and close the deal
• Analyze and communicate necessary operative marketing activities (fairs, end customer marketing, new applications road show etc.)
• Responsible to deliver the annual sales target in both quantity of robots and sales revenue
• Submit weekly report and update project pursuit list on a timely basis

Sales Specialist – Lab Automation

General

• Contribute to improving Health, Safety, and Environment (HSE) performance in your assigned area of responsibility.
• Support the business by applying in-depth HSE knowledge and offering solutions and advice.
• Ensure effective risk management through HSE excellence along the ABB value chain.
• Drive Positive Behavioral Change by empowering teams to embrace a risk-aware culture.
• Facilitate collaborative incident investigations to extract insights and develop effective mitigation strategies.
• Provide timely HSE incident reporting to management and stakeholders.
• Create feedback loops that distribute lessons learned across ABB, encouraging proactive risk identification.

HSE Specialist – International

Program Manager

• Ensure regulatory compliance with global material compliance legislation, such as REACH, RoHS, SVHC, PFAS restrictions, EU Batteries, CA Proposition 65, US TSCA, China RoHS, and others
• Coordinate cross functional teams to develop and implement the material compliance strategy and processes in line with regulatory requirements and internal policies
• Drive continuous process improvements to enhance compliance and reduce risks
• Monitor regulatory developments, assess business impacts, and translate requirements into internal policies and actions
• Manage material and substance data, supplier declarations, compliance assessments, and risk evaluations
• Collaborate with suppliers and cross-functional stakeholders (R&D, Quality, Manufacturing, Legal, Sustainability) to ensure compliance throughout the product lifecycle
• Support supplier qualification, new product development, customer inquiries, audits, and regulatory inspections
• Prepare compliance statements, maintain audit-ready documentation, and contribute to sustainability reporting
• Manage external compliance service providers and facilitate material compliance networks and training activities
• Keep management informed of regulatory changes, risks, and program progress