Philips

Sales

• Responsible for developing, maintaining, and expanding enterprise-level partnerships with integrated delivery networks (IDNs) and major healthcare systems
• Drive commercial growth across AMD to ensure client success through deep alignment with IDN executive leadership and stakeholders on their clinical, operational, and digital transformation goals
• Drive successful deal outcomes by leading the development and delivery of customer strategic plans that clearly demonstrate clinical, operational, and financial impact
• Actively work with the customer, AMD sales & internal teams to optimize workflows, capture value realization, and present newest Philips innovations to our customer
• Accelerate pipeline OIT by identifying growth opportunities and risk through CRM (Salesforce) data analytics
• Strengthen competitive positioning by partnering with the broader Philips business units to bring a Philips One, Connected Care solution to our IDN systems
• Convert opportunities into wins by partnering with local teams to identify and qualify customer needs, own end-to-end solution development, and deliver compelling solution positioning aligned to customer priorities and business objectives.

Sales, Enterprise Client Director – AM&D

Account Manager

• Responsible for leading the development and execution of strategic account plans for high-value clients within the NHS
• Ensure alignment with business objectives and driving long-term growth
• Foster deep relationships with varied stakeholders and implement complex sales and marketing initiatives
• Analyze market trends to identify growth opportunities
• Monitor key performance indicators and ensure the completion of contracts with key accounts
• Collaborate cross-functionally to resolve issues and enhance customer satisfaction
• Serve as the primary escalation point for key accounts

Key Account Manager

IT Support

• Own business development in the territory by uncovering and posting opportunities
• develop competitive positioning, and own quote creation, customer concerns, and change orders
• Partner with Account Executives / Account Managers (AE/AM) to qualify opportunities, design and present winning solutions, and develop business analysis and forecasts
• Lead the development of product strategy and customer presentations as the clinical, technical, and knowledge expert
• Address competitive positioning and value proposition components of the presentation
• Own the business development of the territory with business planning and funnel management
• Travel required: MA, ME, VT, NH

Sales Support, Clinical Specialist – Fixed Systems, Image Guided Therapy

Project Manager

• Manage multiple implementations that vary in scope, size and complexity
• Ensure site readiness and adherence to project timelines
• Advise on project plan and responsible for daily updates on project status and activities
• Lead a diverse cross-functional team in coordination with hospital project managers

Healthcare Customer Project Manager

Consultant

• Deliver onsite and remote technical support, responding quickly to customer issues
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions
• Apply understanding of customer environments to ensure effective system implementation
• Troubleshoot and resolve technical challenges
• Maintain accurate and detailed documentation of system configurations
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams
• Continuously build technical expertise and contribute to knowledge sharing initiatives

Technical Consultant – Patient Monitoring

• deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows
• ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches
• support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing
• troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies
• maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures
• collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes

• Deliver onsite and remote technical support, responding quickly to customer issues and minimizing disruption to clinical and operational workflows.
• Ensure reliable system performance by diagnosing and resolving system, network, and application issues using structured troubleshooting approaches.
• Support the full lifecycle of complex patient monitoring and IT infrastructure solutions, including installation, configuration, integration, and testing.
• Troubleshoot and resolve technical challenges using approved tools, test equipment, and diagnostic methodologies.
• Analyze root causes and implement sustainable solutions that improve system stability and reduce recurring issues.
• Maintain accurate and detailed documentation of system configurations, troubleshooting activities, and support procedures.
• Collaborate with cross-functional teams including senior engineers, clinical partners, sales, and service teams to deliver high-quality outcomes.

Field Engineer

• Responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times
• Understand the customer's business and competitive environment; generate service revenue
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps
• Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation

Field Service Engineer – Multivendor X-ray, Ultrasound

• Independently perform remote service activities
• Conduct cross-technology analysis to determine root causes
• Maintain close communication with customers and actively manage escalation situations
• Implement technical modifications to medical technology systems
• Document and report safety-related defects or risks

Service Engineer, HPM

• Achieve field sales objectives by servicing and training current Cardiology and Vascular customers in Scotland and identifying and securing new clients.
• Executes the sales efforts for assigned product modalities, delivers accurate business forecasting, developing and executing comprehensive strategic and tactical sales plans to achieve sales targets and market share objectives, working under limited supervision.
• Identifies new business opportunities and develops innovative approaches to penetrate new markets or expand existing market presence.
• Informs and advises customers on the latest technological innovations and configurations, including upgrades to existing installations, addressing inquiries and complaints to enhance customer satisfaction and achieve sales targets.
• Assists stakeholders in delivering compelling customer presentations focused on the clinical and technical components of the value proposition.
• Maintains and updates CRM records with accurate customer interactions and sales data for products, ensuring timely data entry to support sales strategies, track engagement, and enhance customer relationships.
• Supports concerned stakeholders in achieving business goals and provides critical input for validating product forecasts and strategic planning.
• Partners with Marketing to provide strategic input on sales tools, pricing strategies, and competitive threats.
• Prepares and presents detailed analyses, reports, and performance metrics on sales activities, customer interactions, and market trends to support informed decision-making.
• Tracks industry trends, competitor activities, and customer feedback to identify opportunities for product enhancement and competitive advantage.
• Drives the implementation of continuous improvement initiatives to optimize sales processes and enhance operational efficiency.
• Ensures compliance with regulatory standards and Philips policies across all sales activities.

Sales Specialist – IGT D Coronary

• Reporting to the International Services & Solution Delivery team, the DACH Customer Project Manager (CPM) will serve as a key team member.
• The CPM will be responsible for a portfolio of clients, being their central point of contact on the services team and maintaining strong relationship with them.
• Manage implementation projects in Europe, mostly in DACH.
• Maintain high levels of customer satisfaction and manage expectations with clear and frequent communication.
• Act as a central point of contact for selected European partners and coordinates all services activities (implementation, logistics, support, training).
• Support installed base via periodic support calls and escalation of issues to support teams and management.
• Act as main point of contact for the S&SD for Philips Remote Security (PRS).

Customer Project Manager – DACH

• Independently perform primarily remote activities with regular on-site repair assignments in the field, sometimes following partially known solutions
• Conduct cross-system root-cause analysis and decide on the remediation approach, taking into account clinical, financial and technical implications
• Develop solutions when required, balancing customer satisfaction and cost-effectiveness
• Maintain close customer contact and proactively manage escalation situations through professional communication
• Perform technical modifications on medical systems; for first-of-a-kind cases also perform and assist with installations and Field Change Orders
• Support handling escalations up to Level 2 (including action plan development)
• Provide virtual guidance to field service staff during repairs and on-site Field Change Orders
• Instruct users on-site and remotely (systems, networks, configuration of current technologies, etc.)
• Document and report safety-relevant issues or risks according to the Customer Feedback process
• Independently resolve IT/network issues, e.g. concerning the integration of third-party systems
• Support Sales and Project Managers with technical questions
• Document all activities and prepare technical reports according to Philips quality criteria (Service Record Quality)
• Adhere to relevant Philips processes
• Act as a medical device advisor in accordance with § 83 of the German Medical Devices Implementation Act (MPDG)

Service Engineer – IGT

Research Scientist

• develop innovative physics-based solutions/corrections and support medical imaging platform needs
• apply system-level engineering approach to develop CT/X-ray imaging features
• investigate and resolve image quality issues during product introduction
• deliver safe, effective, and well-documented solutions based on rigorous data analysis
• develop and enhance R&D tools for physics-based simulation and image formation
• maintain deep expertise in CT physics and advanced processing algorithms
• drive innovation by owning the CT imaging physics roadmap

Research Scientist – Computed Tomography

Engineer

• design optimal solutions for a superconducting magnet as part of a sophisticated medical device
• deliver high-quality results aligned with regulatory and performance standards with minimal supervision
• diagnose and resolve complex technical challenges through root cause analysis and experimental process to prevent production disruptions
• develop and oversee comprehensive test plans and validation protocols to ensure design integrity and compliance
• evaluate and approve vendor-supplied components and technologies, ensuring alignment with quality, performance, and strategic objectives
• build and maintain strong internal and external partnerships to influence project outcomes and innovation
• drive continuous improvement by implementing best practices, mentoring junior engineers, and communicating insights to senior stakeholders

Electromagnetic R&D Engineer – MRI

General

• Provide clinical customer support as the clinical application knowledge expert
• Facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products
• Serve as a clinical resource to Philips HPM customers
• Work closely with field service, sales, and project management organizations throughout a multiphase implementation and go-live process
• Understand customer goals and develop plans to support clinical solutions implementation and usage
• Manage the clinical aspects of an implementation including assessing workflows, evaluating education needs, and creating education plans
• Apply product and clinical knowledge to troubleshoot and solve problems

Sales, Enterprise Client Director – AM&D

Key Account Manager

Sales Support, Clinical Specialist – Fixed Systems, Image Guided Therapy

Healthcare Customer Project Manager

Technical Consultant – Patient Monitoring

Technical Consultant – Patient Monitoring

Technical Consultant – Patient Monitoring

Field Service Engineer – Multivendor X-ray, Ultrasound

Service Engineer, HPM

Sales Specialist – IGT D Coronary

Customer Project Manager – DACH

Service Engineer – IGT

Research Scientist – Computed Tomography

Electromagnetic R&D Engineer – MRI

Critical Care Nurse, Clinical Solution Specialist – Patient Monitoring