Sales

• Partners with Area Sales Directors to execute programs for both Field-based and Inside Sales Segments
• Functions as the lead for implementation of SMB Field-based and Inside Sales segment initiatives on an enterprise-wide basis
• Promotes communication and coordination within the Area’s sales organization by compiling and analyzing SMB Field-based and Inside Sales segment sales data
• Proactively provides guidance / identification of additional opportunities to accelerate growth
• Engages in budget and planning process as it pertains to Sales target setting for WM’s sales to small and medium businesses
• Analyzes data and trends to identify growth and price related performance opportunities
• Partners with Marketing on demand generation activities that drive WM’s sales to small and medium businesses

Director, Corporate Sales

Inside Sales

• Manages the activities of the GLA inside account management team
• Provides an accomplished level of expertise in the sale of WM services
• Develops and implements appropriate sales and marketing programs
• Supervises activities of the Inside Sales Department
• Ensures team members meet or exceed sales call activity goals
• Forecasts and recruits qualified candidates for positions
• Develops and executes ongoing training for Inside Account Executives
• Participates in training and coaching the inside account management staff
• Sets up and maintains accurate customer records
• Works with the Area Sales Manager to develop and implement strategies
• Communicates goals to Inside Account Executive and Program Managers

Inside Sales Manager

Manager

• Manages the day-to-day operations of centralized dispatch
• Assists in meeting the Area’s efficiency goals for all lines of business
• Develops, implements, and maintains processes, procedures, and programs to improve safety, efficiency and profitability
• Maintains and understands Service Machine standards
• Delivers verbal and written disciplinary action to employees when necessary
• Conducts performance reviews for employees using the standard process and other performance management tools
• Recruits, selects, hires and ensures training of dispatch employees
• Performs other duties as assigned

Centralized Dispatch Manager

Safety Specialist

• Responsible for the development and execution of all Safety strategic goals and offers safety related budgetary guidance for the Area
• Works closely with Corporate and Market Area Senior Leadership Teams to understand, support, and align safety strategy, goals, and objectives
• Oversees, manages, and consults with Market Area and Site leaders on Drive Cam System Management
• Identify, reduce, and eliminate tasks that present a high risk for serious injury and or fatality
• Works closely with EH&S team to ensure appropriate dissemination and implementation of EH&S policies
• Determines severity and initiates formal investigation as necessary
• Analyzes incident trends and ensures District Specific Safety Plan is in place and operational
• Has oversight of the WM Hazardous Energy Control Program and is able to direct, train and coach others
• Works closely with internal and external Subject Matter Experts to ensure WM is in adherence to all required standards
• Manages the Employee Health Management and Personal Protective Equipment Management
• Must be able to constructively develop and coach others on overall risk management and safety topics

Market Area Safety Specialist

• Responsible for the development and execution of all Safety strategic goals and offers safety related budgetary guidance for the Area
• Works closely with Corporate and Market Area Senior Leadership Teams to understand, support, and align safety strategy, goals, and objectives
• Oversees, manages, and consults with Market Area and Site leaders on Drive Cam System Management
• Identifies, reduces, and eliminates tasks that present a high risk for serious injury and or fatality
• Ensures appropriate dissemination and implementation of EH&S policies, corporate safety communications, and initiatives
• Determines severity and initiates formal investigation as necessary for incidents
• Analyzes incident trends and works closely with both Market Area and Site Leadership for operational plans
• Ensures all required safety compliance management systems are in place
• Works closely with Corporate Subject Matter Experts to ensure all sites are following the Medical Monitoring Program

Artificial Intelligence

• Lead the administration and ongoing enhancement of the OneTrust AI Governance module, including intake workflows, AI inventory, use-case review, and control mapping
• Drive the processing and triage of new AI use cases and requests, coordinating with Legal, Privacy, and Business stakeholders to ensure alignment with enterprise policy and risk appetite
• Lead continuous cataloging of generative AI systems, large language models (LLMs), low-code/no-code automations, and AI agents in the environment
• Research and evaluate advancements in AI and related threats to inform and shape governance and security decisions across the enterprise
• Author risk decisions, mitigation plans, and approvals for AI initiatives, ensuring defensible documentation and executive-ready rationale
• Operate, integrate, and optimize the enterprise AI security tooling portfolio — including Onyx (Secure LCNC), Reco, Dux, Upwind, Magnitude, Doppel, and future tools added to the portfolio — to connect AI development, visibility, enforcement, and reporting across Power Platform, Copilot Studio, Salesforce, AWS Bedrock, Snowflake Cortex, and other enterprise automations
• Lead the design of integrated workflows that link AI development (intake and build), visibility (discovery and inventory), enforcement (policy and guardrails), and reporting (risk and compliance dashboards) across the BISO AI tool stack
• Direct the review and analysis of findings from cloud and AI security platforms (e.g., Upwind, Reco, Dux) related to AI workloads, containers, agents, and data services, and prioritize response actions
• Deliver strategic insights to leadership regarding AI-driven recommendations, usage patterns, threat exposure, and risk indicators
• Own remediation tracking with development and engineering teams and verify closure of AI-related vulnerabilities through to resolution
• Design, develop, and maintain dashboards summarizing AI risk trends, inventory status, enforcement actions, and compliance posture — sourced from across the AI security tool portfolio
• Create and evolve AI policies, standards, and procedures in partnership with cross-functional stakeholders
• Partner with Privacy, Legal, and Information Security to establish responsible AI usage practices aligned with regulatory and ethical expectations
• Lead AI-related audit and assessment activities, serving as the subject matter expert for BISO AI governance and tooling
• Evaluate, pilot, and onboard new AI security and governance tools as the portfolio expands, ensuring seamless integration with existing development, visibility, enforcement, and reporting workflows
• Mentor and develop junior analysts and emerging talent on the BISO team, providing coaching, knowledge transfer, and growth opportunities in AI governance, cybersecurity, and risk management practices

Senior Analyst, BISO AI

Account Executive

• Aggressively sell document destruction services to prospective customers in a specific territory.
• Develop and set specific and measurable sales targets on a monthly and annual basis.
• Develops and maintains a pipeline of opportunities for the assigned territory.
• Develops and maintains a sales strategy for the assigned territory.
• Maintains a personal level of expertise of Shred-it services and competitive solutions.
• Develops customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign.
• Participates in all sales and other training provided by WMHS.
• Implements and demonstrates best practices to sell WMHS solutions to prospective and existing customers.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager.
• Reports daily activities and sales results to the District Sales Manager.
• Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager’s attention to any area of concern.
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis.
• Perform other duties and responsibilities, as assigned.

Sales Executive

• Increase account penetration with strategic product sales
• Communicate proactively with all customers quarterly, to strengthen and expand relationships
• Persuade current customers to sign written agreements by providing ongoing education of contract details and use of strong negotiation skills
• Update and renew customer service agreements
• Resolve service escalations within the defined territory
• Generate revenue growth by utilizing consultative selling skills in conjunction with value propositions
• Communicate rates, fees and service strategies with conviction
• Understand and use customer incentives and concessions within appropriate profit targets and level of authority
• Establish and maintain a high level of customer satisfaction
• Communicate and collaborate with the Inside Sales Manager to resolve customer issues
• Align Waste Management products and services with customer needs
• Engage additional WM business opportunities - referring internally as appropriate
• Use WM sales productivity software tools accurately and consistently (i.e. Customer Relationship Management and Pricing Tools)
• Propose customer solutions that are compliant with appropriate local, state and federal regulations

Inside Sales Account Executive

• Manage existing higher education and school district contracts including relationship maintenance, contract terms, service offerings, price increases and extensions.
• Maintain and enhance customer relationships and satisfaction through involvement in the community.
• Coordinate activities with other WM departments as necessary to deliver on contract and service expectations.
• Develop strategies to strengthen/deepen service offerings and wallet share of existing contracts.
• Utilize contract management and audit tools to maximize contract value and compliance.
• Develop partnerships with education officials and key community stakeholders that have a beneficial impact on the community and WM.
• Provide support and insight on political strategies, activity and needs with higher education and school district accounts and prospects.

Senior Account Executive – Public Sector, Education

• Responds same day to controllable and uncontrollable customer sales and cancellation requests
• Sells and Saves, secures, and converts' by handling all customer sales and cancellation requests
• Resolves escalations for customer service within the defined territory
• Generates revenue growth by utilizing a consultative selling approach
• Establishes and maintains a high level of customer satisfaction
• Reduces lost accounts by diffusing cancellation requests
• Increases revenue and profitability by executing sound plans on sales and retention calls
• Matches WM services with customer needs
• Effectively uses WM sales productivity software tools
• Acquires in depth industry and company knowledge

Residential Sales Specialist

Technician

• Evaluation of shredding components (shredder, valves, pumps, hydraulic lines, electrical panels, etc.)
• Perform Shredder 17 week and Annual Preventative Maintenance inspections
• Diagnose / Repair Shredder systems including lifts, augers, conveyor belts
• Repair of components on trucks including hoses, pipes, shredder, pump, etc.
• Removal and disabling of components from trucks destined for decommission
• Test and inspection of equipment to ensure it performs to expectations
• Ensure work area is kept tidy, organized and secure
• Problem solving and troubleshooting skills relating to mechanical / hydraulic / low voltage electrical systems
• Ability to plan and schedule workflow
• Experience with Microsoft Excel, Word, Outlook and other programs.

Traveling Mechanic – Technician

• Aggressively sell document destruction services to prospective customers in a specific territory.
• In conjunction with the District Sales Manager, develop and set specific and measurable sales targets on a monthly and annual basis.
• Develops and maintains a pipeline of opportunities for the assigned territory.
• Develops and maintains a sales strategy for the assigned territory.
• Maintains a personal level of expertise of Shred-it services and competitive solutions.
• Develops customer lead activity through telephone and door-to-door cold-calling, appointment setting and direct mail campaign.
• Participates in all sales and other training provided by WMHS.
• Implements and demonstrates best practices to sell WMHS solutions to prospective and existing customers.
• Participates in special projects and promotional campaigns under the direction of the District Sales Manager.
• Reports daily activities and sales results to the District Sales Manager.
• Maintains a responsible approach to all security and safety matters related to Shred-it operations, following the company’s policies and procedures at all times and bringing the manager’s attention to any area of concern.
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serves as a Helpful Expert in exceeding customer expectations on a regular basis.
• Perform other duties and responsibilities, as assigned.

Supply Chain

• Communicate with customers to monitor inventories and anticipate their production needs and to schedule all necessary equipment to move waste by-products.
• Arrange and negotiate third-party freight costs.
• Monitor and maintain shipment status via computer system.
• Respond to customer complaints in a timely manner.
• Initiate calls to customers to set up deliveries.
• Review pricing with the Sales and Marketing groups.
• Develop interactive relationships with vendors, customers and outside freight carriers.
• Responsible for all necessary documentation for all shipments.
• Initiate calls to customers to ensure timely and accurate invoicing.
• Gather and process the cost information.

Export Logistics Coordinator

Frontend Engineer

• Develop enterprise-level digital solutions by analyzing, coding, testing, and implementing new features while enhancing existing web applications
• Contribute to platform architecture and front-end system design decisions
• Champion Developer Experience (DX) by identifying and implementing workflow, tooling, and process improvements
• Develop a deep understanding of our business, users, and requirements to deliver thoughtful, high-impact solutions
• Debug and resolve complex application, performance, and production issues
• Provide technical guidance and mentorship through collaboration, code reviews, and design discussions
• Demonstrate empathy, respect, and a supportive, team-first mindset when collaborating with others
• Analyze system behavior, identify patterns, and make confident, high-leverage technical decisions
• Own and configure SaaS infrastructure platforms such as Vercel and Cloudflare, including builds, environments, redirects, edge logic, caching, performance optimization, and security headers

Director, Corporate Sales

Inside Sales Manager

Centralized Dispatch Manager

Market Area Safety Specialist

Market Area Safety Specialist

Senior Analyst, BISO AI

Sales Executive

Inside Sales Account Executive

Senior Account Executive – Public Sector, Education

Residential Sales Specialist

Traveling Mechanic – Technician

Sales Executive

Sales Executive

Export Logistics Coordinator

Senior Front-End Software Engineer